Luis is a social media drifter and writer for Open Access, where he covers the outsourcing industry. In previous chapters of his career, he worked as a customer experience specialist, tech reporter, tour guide, graphic artist, and book illustrator.
Open Access Manila, an AI-forward CX and KPO provider under the TDCX group, sent over 30 employee volunteers to the UP Laguna-Quezon Land Grant (LQLG) in Siniloan, Laguna, for its...
Outsourcing customer experience (CX) service provider Open Access recently partnered with the Foundation of Balay Pasilungan to deliver an Open Access community outreach initiative that supported children through donations and...
For fast-growing startups, a sudden spike in users or a new round of funding is exciting, but it also brings immediate operational stress. As customer demand increases, brands often face...
Building a business today means growing under constant pressure with zero margin for error. Does it ever feel like you’re trying to assemble a plane while it’s already in flight?...
Outsourcing customer experience (CX) to reliable call centers has become essential for fintech brands that want to meet rising customer expectations. In the past, outsourcing customer support was mainly about...
The rise of artificial intelligence (AI) has fueled a dramatic, yet often misunderstood, conversation in business: the fear that AI means full automation and the elimination of human support jobs....
The business climate in any industry has always been unpredictable. Because of this, your ability to stay strong, bounce back, and adapt is critical. Outsourcing to Philippine Call Centers: Why...
MAKATI CITY, Philippines, June 2, 2025 โ Multilingual call center Open Access BPO successfully completed its “Plant it Forward: Tree-Planting Initiative 2025,” a two-part event reflecting the company’s growing commitment...
Table Of Contents The Growing Demand for Secure Multilingual Outsourcing The Risks of Unsecured Outsourcing Why Secure Multilingual Outsourcing is Essential Securing Customer Data in a Multilingual Environment How Secure...
To cap off 2024, employees at Open Access BPO, a multilingual outsourcing firm, dedicated their final weekend to spreading holiday cheer by sharing meal with vulnerable members of the community....
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.