Author: Luis Oliveros

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Open Access BPO expands to new office

MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]

The Philippines’ technical agility ranks highly in the global competitive arena

Global strategic advisory firm Tholons has ranked the Philippines as the second top globalization destination in its latest report, the Tholons Services Globalization Index 2018. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while six of its cities have been identified as part of the “Top […]

4 Things call centers need to know about Contact Center AI

With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]

Why call centers in the Philippines keep a fun work environment

The global outsourcing industry has definitely put the Philippines on the international business map. The southeast Asian nation has been attracting companies from across nearly all industries to put their faith on the once virtually unknown business practice called “outsourcing.” This is largely due to the cost-effective solutions that business process outsourcing (BPO) companies are offering, and the […]

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The pandemic challenged every company's ability to respond to unforeseen events.

Open Access BPO's quick and effective recovery framework enables our programs to stay open 24/7 throughout #COVID19. Here's how.

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China is one of the strongest and most dynamic economies in the world. Look out for these industries to make the most of the business opportunities the Chinese market can offer: https://zcu.io/MCRo

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Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

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Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

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Open Access BPO7 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

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Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

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