WEEKEND LINK ROUNDUP | How Outsourcing Ensures Heightened Customer Experience During the Holidays

WEEKEND LINK ROUNDUP | How Outsourcing Ensures Heightened Customer Experience During the Holidays

Luis Anthony Oliveros Published on December 3, 2022

Weekend Link Roundup holiday CX outsourcing Banner

  • How a 24/7 Call Center Handles a High Call Volume During the Holidays

    The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer support teams prepare for high call volumes by measuring call activity, adjusting staff schedules, and organizing call systems. Is your outsourced customer experience partner ready for the rush?

  • Outsourcing to Beat the eCommerce Holiday Shopping Rush

    With the ecommerce holiday shopping rush comes the armies of frustrated customers. Outsourcing ensures that the frontline is well-equipped and skilled to multitasks and managing multichannel support platforms for a heightened customer experience.

  • UI Tune-Up: A Customer Service Must-Do for the Holidays

    Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of success: intuitive user interface (UI) for your online tools and ecommerce platforms.

  • 5 Ways to Boost Customer Satisfaction This Holiday Season

    Every year, millions visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this is crucial period that gives you rich opportunities to increase sales and acquire new customers. But to enhance the customer experience, you need to plan carefully so you can outshine your competitors.

  • 4 Major Flops that Could Happen Over the Holidays

    It’s the busiest time of the year for business managers, marketers, and salespeople who may find themselves drowning in massive piles of work. Brands are hoping to walk away unscathed and victorious once the influx of shoppers subsides. If not careful, several disasters could tear apart your holiday sale strategy.

  • How Can Philippine Call Centers Motivate Agents After the Holidays?

    A type of exhaustion that may affect the performance of your representatives even after the holiday season is over. What can you do to prevent your call center agents from feeling burnt out? Here are some of the things you can give them as a token for enduring the holidays.

  • Top Five Business Tasks To Outsource During The Holiday Season

    “Due to the rise in demand associated with this time of year, you might be considering outsourcing some tasks you or your team typically tackle. Doing so ensures you and your employees can focus on more complicated, high-level matters.”

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

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Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗢𝗱𝗲 π— π—Όπ—»π˜π—΅ honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

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#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

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The idea that brands should add value to their customers' purchases and transactions is probably one of the most commonly talked about #CustomerService and retention strategies.

But what does "added value" really mean for customers?
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