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How a 24/7 Call Center Handles a High Call Volume During the Holidays
The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer support teams prepare for high call volumes by measuring call activity, adjusting staff schedules, and organizing call systems. Is your outsourced customer experience partner ready for the rush?
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Outsourcing to Beat the eCommerce Holiday Shopping Rush
With the ecommerce holiday shopping rush comes the armies of frustrated customers. Outsourcing ensures that the frontline is well-equipped and skilled to multitasks and managing multichannel support platforms for a heightened customer experience.
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UI Tune-Up: A Customer Service Must-Do for the Holidays
Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of success: intuitive user interface (UI) for your online tools and ecommerce platforms.
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5 Ways to Boost Customer Satisfaction This Holiday Season
Every year, millions visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this is crucial period that gives you rich opportunities to increase sales and acquire new customers. But to enhance the customer experience, you need to plan carefully so you can outshine your competitors.
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4 Major Flops that Could Happen Over the Holidays
It’s the busiest time of the year for business managers, marketers, and salespeople who may find themselves drowning in massive piles of work. Brands are hoping to walk away unscathed and victorious once the influx of shoppers subsides. If not careful, several disasters could tear apart your holiday sale strategy.
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How Can Philippine Call Centers Motivate Agents After the Holidays?
A type of exhaustion that may affect the performance of your representatives even after the holiday season is over. What can you do to prevent your call center agents from feeling burnt out? Here are some of the things you can give them as a token for enduring the holidays.
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Top Five Business Tasks To Outsource During The Holiday Season
“Due to the rise in demand associated with this time of year, you might be considering outsourcing some tasks you or your team typically tackle. Doing so ensures you and your employees can focus on more complicated, high-level matters.”
