Call center outsourcing boosts property sect

OABPO Blog Team Published on November 19, 2013

Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.

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The Philippine real estate giant reports that their total revenues last year hiked by 12% to this year’s P26.8 billion ($615 million) while reservation sales hit P56 billion ($1.2 billion) after a 20% increase.
The rental gains owe their soar to business process outsourcing (BPO) companies occupying mostly call center office spaces within the property developer’s corporate facilities in Philippine business districts including Makati, Fort Bonifacio in Taguig, and both Eastwood City and Araneta Center in Quezon City. BPOs account for the majority of Megaworld’s P4.34ย billionย ($99 million) rental income this year.

We will fast-track our BPO office developments and lifestyle malls to support the growing demands of the BPO industry and the retail consumers. This will enable us to make 2014 a record year in terms of rental income, Megaworld leader Andrew Tan said.

The company promises to complete the towers of their Science Hub, Venice Corporate Center, and Campus Place Tower properties in McKinley Hill, Taguig. The completion will fulfill Megaworld’s half-million-square-meter leasable IT, back office, and call center outsourcing office space expansion.

The biggest property developer also attributes its profit rise to the zero damage it sustained from October’s earthquake and the recent typhoon Haiyan that devastated the Visayas region. Cebu and Iloilo even reportedly contributed to the income hike of the company’s sales segment, as the cities accommodated some of Megaworld’s residential projects.

Open Access BPO offers call center solutions in our Makati site. Visit our website to learn more about our services.

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๐— ๐˜‚๐—น๐˜๐—ถ๐—น๐—ถ๐—ป๐—ด๐˜‚๐—ฎ๐—น ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ฒ๐—ฐ๐˜‚๐—ฟ๐—ฒ ๐—ผ๐˜‚๐˜๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ถ๐—ป๐—ด ๐—ฑ๐—ฒ๐—ณ๐—ถ๐—ป๐—ฒ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฑ๐—ด๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ๐˜€.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

๐Ÿ’ก Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

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How do you measure an outsourcing partnerโ€™s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
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๐—ฆ๐—ฐ๐—ฎ๐—น๐—ถ๐—ป๐—ด ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐˜๐—ฎ๐—ฐ๐—ธ๐—น๐—ถ๐—ป๐—ด ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ๐˜€ ๐—น๐—ถ๐—ธ๐—ฒ ๐—ฟ๐—ผ๐—ด๐˜‚๐—ฒ ๐—”๐—œ, ๐—น๐—ฎ๐—ป๐—ด๐˜‚๐—ฎ๐—ด๐—ฒ ๐—ฏ๐—ฎ๐—ฟ๐—ฟ๐—ถ๐—ฒ๐—ฟ๐˜€, ๐—ฎ๐—ป๐—ฑ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ต๐—ฒ๐—ฎ๐—ฑโ€‘๐—ผ๐—ป.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

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#Startups grow fast, but scaling #CustomerExperience often lags behind.

#AIโ€‘powered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.

The result? Faster resolutions, leaner operations, and a support model that flexes with demand.

If you're building a business that's ready to scale smarter, this is worth a read!

๐Ÿ‘‰ Discover how AIโ€‘powered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฟ๐—ถ๐—ป๐—ด๐˜€ ๐—›๐—ผ๐—ฝ๐—ฒ ๐˜๐—ผ ๐—–๐—ต๐—ถ๐—น๐—ฑ๐—ฟ๐—ฒ๐—ป ๐—ง๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ข๐˜‚๐˜๐—ฟ๐—ฒ๐—ฎ๐—ฐ๐—ต ๐˜„๐—ถ๐˜๐—ต ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐—•๐—ฎ๐—น๐—ฎ๐˜† ๐—ฃ๐—ฎ๐˜€๐—ถ๐—น๐˜‚๐—ป๐—ด๐—ฎ๐—ป | https://buff.ly/jg8HvYF

Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.

On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.

We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.

๐˜š๐˜ฆ๐˜ฆ ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ข ๐˜ด๐˜ช๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ฅ๐˜ข๐˜บ ๐˜ฐ๐˜ง ๐˜จ๐˜ช๐˜ท๐˜ช๐˜ฏ๐˜จ ๐˜ฃ๐˜ฆ๐˜ค๐˜ข๐˜ฎ๐˜ฆ ๐˜ข ๐˜ฎ๐˜ฆ๐˜ข๐˜ฏ๐˜ช๐˜ฏ๐˜จ๐˜ง๐˜ถ๐˜ญ ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ฆ๐˜ท๐˜ฆ๐˜ณ๐˜บ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ช๐˜ฏ๐˜ท๐˜ฐ๐˜ญ๐˜ท๐˜ฆ๐˜ฅ: https://www.openaccessbpo.com/blog/open-access-balay-pasilungan-outreach/

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Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, ๐˜ฝ๐™š๐™ฎ๐™ค๐™ฃ๐™™ ๐™ฉ๐™๐™š ๐™๐™–๐™ž๐™ฃ๐™—๐™ค๐™ฌ: ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ž๐™ฃ๐™œ ๐™Ž๐™–๐™›๐™š ๐™Ž๐™ฅ๐™–๐™˜๐™š๐™จ ๐™๐™๐™ง๐™ค๐™ช๐™œ๐™ ๐˜ผ๐™ก๐™ก๐™ฎ๐™จ๐™๐™ž๐™ฅ focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

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