7 Best practices for optimizing live chat support using bots

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With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Twitter has just followed Facebook’s footsteps in deploying a bot-operated customer support messaging feature. In April this year, Facebook announced that developers may now start creating bots and integrating these into their accounts. Twitter, on the other hand, recently added two new features —the welcome message and quick replies—into its Direct Message platform. These moves are giving brands new opportunities to engage with their customers in a much more responsive way. Read More

3 Signs that your company needs live chat support

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When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its cost-effectiveness aside, it’s still easy to get convinced by how quick and proactive customer service becomes with instant messaging integrated on your websites. But this doesn’t mean that chat support is right for your business. Read More