‘Expansion’ is Open Access BPO’s word of the year

OABPO Blog Team Published on December 29, 2015

Open-Access-BPO-2015-highlights-over-black-cityscape

Open Access BPO had a full and busy year that made way for plenty of opportunities. For the Philippine multilingual call center, 2015 was the year to assert its world-class capabilities and increase connections between brands and customers in different parts of the world.

This year, business expansions took center stage and emphasized the company’s role in helping global enterprises build meaningful relationships with their target customers. Open Access BPO also focused on widening even further its array of call center services by offering new customer support service languages.

Aside from these, the outsourcing firm continues to empower its employees to create sustainability and inspire productivity. Here’s a more quick look at the company’s biggest highlights this 2015.

Open Access BPO is now in Taiwan and Davao, Philippines.

Open-Access-BPO-Taiwan-production-floorOpen Access BPO opened its Taiwan facilities in May, it’s second satellite office in Asia.

In the first half of the year, Open Access BPO formally extended its operations to Taipei, Taiwan, which is widely regarded as one of the key gateways to the bigger Asian market. The expansion allows the company to easily connect with global enterprises and establish rapport with those who want to market to consumers in neighboring areas such as China, Hong Kong, and Singapore.

A few months after, the multilingual call center set up shop in Davao City, touted as one of the Philippines’ leading next-wave cities. This move further strengthens the firm’s call center operations, as the Davao office acts as a security blanket for ensuring business continuity and offering more cost-effective solutions for clients.

More languages, better services.

Philippines is not only an ideal location for outsourcing but is also a healthy breeding ground for multilingual call center services, as it’s widely regarded as a melting pot of cultures. Open Access BPO added eight new languages to its existing list of customer service offerings, bringing the total number of its languages to 25. The newest additions are as follows:

  • Swedish
  • Polish
  • Hebrew
  • Greek
  • Hungarian
  • Russian
  • Norwegian
  • Danish

These new languages lend dynamism and momentum to the company, making it more globally competitive.

Open Access BPO continues to empower its employees.

Open-Access-BPO-Makati-Philippines-Cervical-Cancer-Month-health-event
This year, several events and activities were held for the people behind Open Access BPO’s premier services. The Philippine call center holds a monthly health and wellness exhibit as a way of encouraging everyone to lead a healthy lifestyle. In addition to this, there were also a number of company events, celebrations, and contests aiming to promote friendship and build teamwork among employees.

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Open Access BPO 4 days ago
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.

From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.

This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.

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𝘗𝘩𝘰𝘵𝘰𝘴 𝘴𝘩𝘰𝘸 #TeamOABPO Davao 𝘨𝘢𝘵𝘩𝘦𝘳𝘦𝘥 𝘦𝘢𝘳𝘭𝘪𝘦𝘳 𝘵𝘩𝘪𝘴 𝘮𝘰𝘯𝘵𝘩 𝘢𝘵 𝘉𝘢𝘭𝘪𝘬 𝘉𝘶𝘬𝘪𝘥 𝘍𝘢𝘳𝘮 & 𝘒𝘪𝘵𝘤𝘩𝘦𝘯 𝘧𝘰𝘳 𝘢 70𝘴 𝘳𝘦𝘵𝘳𝘰-𝘧𝘶𝘵𝘶𝘳𝘪𝘴𝘵𝘪𝘤 𝘤𝘦𝘭𝘦𝘣𝘳𝘢𝘵𝘪𝘰𝘯, 𝘩𝘰𝘯𝘰𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘩𝘰𝘴𝘦 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘩𝘢𝘷𝘦 𝘥𝘳𝘪𝘷𝘦𝘯 𝘢 𝘥𝘦𝘤𝘢𝘥𝘦 𝘰𝘧 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘢𝘯𝘥 𝘱𝘢𝘷𝘦𝘥 𝘵𝘩𝘦 𝘸𝘢𝘺 𝘧𝘰𝘳 𝘸𝘩𝘢𝘵 𝘤𝘰𝘮𝘦𝘴 𝘯𝘦𝘹𝘵.

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Open Access BPO 11 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

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Open Access BPO 12 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗻 𝗖𝗦 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱:
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We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

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Open Access BPO 20 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

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