Open Access BPO targets market flexibility after Davao office launch

Faith Ocampo Published on August 12, 2015

Open Access BPO highlights market flexibility and global competitiveness in its official launch in Davao City yesterday, August 11.

multilingual call center in Davao Open Access BPO office

The multilingual call center, which now offers customer support in 25 languages, believes that expanding to Davao would translate into a huge market advantage.

Davao City has recently been branded as the country’s top Next Wave City by the International Business Process Administration of the Philippines and the Department of Science and Technology. Considered the top sites for outsourcing in the Philippines, Next Wave Cities are selected on the basis of the following criteria: availability of English-proficient workforce, world-class IT infrastructure, low business costs, and an investment-friendly environment.

“Davao provides educated and skilled English-speaking agents at 30% less cost. This gives us another option to save more money for those companies looking to cut costs while maintaining the same standards,” CEO Benjamin Davidowitz remarked.

Davao City is also considered one of the best places for investing in the Philippines based on World Bank s ease of doing business index. The city also thrives on good governance and transparency, making it all the more attractive for foreign investors and outsourcing companies.

Moreover, Open Access BPO hopes to further strengthen its customer service solutions alongside a significantly broader market reach and a more powerful workforce. Currently, the call center delivers services from four locations: San Francisco (United States), Makati City (Philippines), Taipei (Taiwan), and now Davao City (Philippines).

multilingual call center Open Access BPO CEO Ben Davidowitz

Open Access BPO’s CEO Benjamin Davidowitz addresses members of the media during a press luncheon held hours before the official launch of the outsourcing company’s Davao office.

“We want to stay nimble and flexible as we offer highly customized solutions for multinational companies looking to expand in Asia and Europe,” Davidowitz explained.

May de Guzman, operations supervisor, and Arjay Flaviano, senior training manager, will be overseeing the company s operations in Davao. Michael Chang, HQ operations manager, will also be visiting the site on a biweekly basis.

With its Davao office, Open Access BPO is looking to add 180 more employees who will be delivering English customer service and other back office services. The site is located at G/F Filandia IT Center, Quirino Avenue corner Jacinto Extension Street, 11-B Poblacion District, Davao City, and occupies 546 square meters. In the near future, the company hopes to “build a campus [in Davao] to house more than 500 agents.”

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.

2 responses to “Open Access BPO targets market flexibility after Davao office launch”

  1. Paul James B. Galacio says:

    Hi openaccessbpo!
    I am very interested and would like to apply in your prestigious company.
    Thank you so much!

Join us on facebook
Open Access BPO 3 hours ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric for gauging potential challenges your #CustomerSupport team will encounter.

By leveraging this metric, you can effectively manage your team and allocate workload to optimize operational efficiency.

Read: https://buff.ly/3YTDeyl

----------
For ops management strategies that ensure high #productivity for optimal 24/7 coverage: https://buff.ly/4flOvO4

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO 5 hours ago
Located between Hong Kong and Mainland China, ๐—ง๐—ฎ๐—ถ๐˜„๐—ฎ๐—ป is a strategic location for businesses wanting to reach large Asian markets. Global economic surveys regularly recognize Taipei's investment-friendly business landscape.

Build your brand's East Asian presence with our diverse and highly qualified team of native ๐‘ด๐’‚๐’๐’…๐’‚๐’“๐’Š๐’, ๐‘ช๐’‚๐’๐’•๐’๐’๐’†๐’”๐’†, ๐‘ฑ๐’‚๐’‘๐’‚๐’๐’†๐’”๐’†, ๐’‚๐’๐’… ๐‘ฒ๐’๐’“๐’†๐’‚๐’-speaking professionals.

๐—˜๐˜€๐˜๐—ฎ๐—ฏ๐—น๐—ถ๐˜€๐—ต ๐—ฎ ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ฒ๐˜€๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป ๐—˜๐—ฎ๐˜€๐˜ ๐—”๐˜€๐—ถ๐—ฎ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ง๐—ฎ๐—ถ๐—ฝ๐—ฒ๐—ถ: https://buff.ly/3Yw0wcm

----------
๐—˜๐˜…๐—ฝ๐—น๐—ผ๐—ฟ๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข
โ€ข Our Solutions: https://buff.ly/3YS79Hb
โ€ข Our Other Locations: https://buff.ly/3YAQoir

#WeSpeakYourLanguage
Open Access BPO 7 hours ago
Thinking about building a stronger #CallCenter team?
Cultural #diversity can be your secret weapon! It fosters better customer understanding, improves communication, and boosts innovation.

Learn about the key benefits in our latest blog:
https://buff.ly/4fCYEp0

----------
Want a high-value #CustomerExperience for your diverse audience?

Let our multicultural teams help your brand break into international markets without worries.
Contact us today: https://buff.ly/4fCYIVM

#WeSpeakYourLanguage
#CX #diversity #inclusion
Open Access BPO Yesterday
Having a hard time finding the right talents for your #CustomerService team?
You may need to tweak your #recruitment strategies.

Try out these creative recruitment strategies to attract qualified candidates: https://buff.ly/3O1c1DD

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3Aiv2yv

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 3 days ago
Content Moderation work requires specific skills, qualifications, and attributes from its moderators. These qualities ensure a safe and positive online environment for users.

So, if you're #outsourcing this service, your prospective #outsourcing partners' employees must have:
โ€ข discernment of good from bad;
โ€ข a sharp eye;
โ€ข a trained mind;
โ€ข a tough stomach; and
โ€ข these other traits: https://buff.ly/3YvM7wR

----------
Outsource content moderation only to an expert #BPO with an expert team of moderators: https://buff.ly/40Cg01j

#WeSpeakYourLanguage
#outsourcing #ContentModeration #BPO
#KPO #BackOfficeOutsourcing
Open Access BPO 3 days ago
Outsourcing call centers can significantly boost efficiency and cut costs for global brands. However, itโ€™s crucial to be aware of potential pitfalls.

Donโ€™t let outsourcing disasters derail your business.
Read our list of red flags to avoid and ensure a smooth transition: https://buff.ly/3NT6OxK

----------
Partner with a truly capable call center to prevent outsourcing nightmares.
Open Access BPO has been the trusted outsourcing service provider of some of the biggest global brands for decades.

We've got your back. Contact us today: https://buff.ly/3NTy4MH

#WeSpeakYourLanguage
#CustomerService #CustomerExperience