Multilingual Call Centers Among the Highest-Paying Jobs for Fresh Grads

OABPO Blog Team Published on April 10, 2014 Last updated on August 4, 2023

Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines.

At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits.

young multilingual call center customer service agents smiling at work

Online lender Digido listed the various call center positions that fresh grads may aspire to start and progress to. Among these positions, those who just finished college can apply as a telephone operator or a customer service representative. The average starting salaries for these, as of 2023, could reach up to PhP 16,700.

Indeed, the easiest way fresh grads can jump from school to the “real world” of employment is through multilingual call center employment where diversity and inclusion are inculcated in the organizational culture.

Expected Boom Continues

The Philippine multilingual voice service sector has been experiencing an inflow of investments since early January 2014. It is projected that by the end of 2023, the industry will rack up $29 billion in the Philippines, along with a large number of jobs generated.

Owing to the interest into the convenient geographic location of the country, businesses seeking to unify their outsourced services in one Asian hub choose the country instead of spreading operations across multiple regions.

In addition to the location advantage, the Filipino’s neutral accent, bilingualism, multicultural society, and close affinity with Western cultures make the Philippines the most lucrative destination for multilingual call center services in Southeast Asia. These assets enable agents to familiarize themselves with the context and accent of their non-English-speaking customers while businesses are able to find native-speaking foreigners in the culturally diverse nation.

Not Just Multilingual Voice Services

Other sectors of the Philippine business process outsourcing (BPO) industry are likewise experiencing expansions, causing them to open more high-paying positions for fresh grads.

Following the tourism sect’s top spot are information technology (IT), healthcare, customer service, banking, legal services, and education. These industries that BPO companies cater, particularly IT and healthcare, are among the top growth drivers of the local outsourcing business.

Fresh Grad’s Choice

More than the hefty compensation, it’s the workplace flexibility and career promise that drive newly grads to Philippine call centers.

A report from iCIMS stated that aside from good pay, fresh grads expect financial advisory programs, opportunities for career advancement, and job security, expectations that were fueled by pandemic-induced layoffs and higher levels of doubt about financial stability.

Do you want your culturally diverse consumer base to receive customer service from customer experience experts knowledgeable about culture and language? Open Access BPO‘s multilingual call center can help reach your international customers better. Contact us today!

 

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Open Access BPO 33 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

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Promoting #CallCenter agents to leadership roles is crucial for both talent development and ensuring a consistent #CustomerExperience.

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Boosting agent #productivity and #satisfaction is a critical strategy for increasing efficiency in #CallCenters.

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A highly engaged and motivated workforce is essential for providing excellent #CustomerService and retaining top talent.

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Open Access BPO 38 days ago
Open Access BPO is taking a big step towards a healthier workplace with a new program designed to help employees build lasting, healthy habits.

The multilingual call center's initiative focuses on holistic wellness practices that are perfectly suited for the #BPO environment, including physical fitness, nutrition, and stress management.

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Open Access BPO 39 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗡𝗲𝘄 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲

Multilingual call center 𝐎𝐩𝐞𝐧 𝐀𝐜𝐜𝐞𝐬𝐬 𝐁𝐏𝐎 has launched its largest employee wellness program, 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for 𝐒𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝐇𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝐈𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝐅𝗶𝘁𝗻𝗲𝘀𝘀 𝐓𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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