Multilingual Call Centers Among the Highest-Paying Jobs for Fresh Grads

OABPO Blog Team Published on April 10, 2014 Last updated on August 4, 2023

Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines.

At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits.

young multilingual call center customer service agents smiling at work

Online lender Digido listed the various call center positions that fresh grads may aspire to start and progress to. Among these positions, those who just finished college can apply as a telephone operator or a customer service representative. The average starting salaries for these, as of 2023, could reach up to PhP 16,700.

Indeed, the easiest way fresh grads can jump from school to the “real world” of employment is through multilingual call center employment where diversity and inclusion are inculcated in the organizational culture.

Expected Boom Continues

The Philippine multilingual voice service sector has been experiencing an inflow of investments since early January 2014. It is projected that by the end of 2023, the industry will rack up $29 billion in the Philippines, along with a large number of jobs generated.

Owing to the interest into the convenient geographic location of the country, businesses seeking to unify their outsourced services in one Asian hub choose the country instead of spreading operations across multiple regions.

In addition to the location advantage, the Filipino’s neutral accent, bilingualism, multicultural society, and close affinity with Western cultures make the Philippines the most lucrative destination for multilingual call center services in Southeast Asia. These assets enable agents to familiarize themselves with the context and accent of their non-English-speaking customers while businesses are able to find native-speaking foreigners in the culturally diverse nation.

Not Just Multilingual Voice Services

Other sectors of the Philippine business process outsourcing (BPO) industry are likewise experiencing expansions, causing them to open more high-paying positions for fresh grads.

Following the tourism sect’s top spot are information technology (IT), healthcare, customer service, banking, legal services, and education. These industries that BPO companies cater, particularly IT and healthcare, are among the top growth drivers of the local outsourcing business.

Fresh Grad’s Choice

More than the hefty compensation, it’s the workplace flexibility and career promise that drive newly grads to Philippine call centers.

A report from iCIMS stated that aside from good pay, fresh grads expect financial advisory programs, opportunities for career advancement, and job security, expectations that were fueled by pandemic-induced layoffs and higher levels of doubt about financial stability.

Do you want your culturally diverse consumer base to receive customer service from customer experience experts knowledgeable about culture and language? Open Access BPO‘s multilingual call center can help reach your international customers better. Contact us today!

 

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