Creating a Positive Work Environment for Call Center Outsourcing

OABPO Blog Team Published on September 13, 2013 Last updated on July 8, 2022

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce.

Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their workers are taken care of.

The Value of Having a Positive Work Environment

happy outsourcing call center agents getting in fun meeting

Keeping an open and stress-free work environment in your outsourcing call center includes the following benefits:

  • Low employee attrition
  • Boost in productivity
  • Higher output quality
  • Better morale
  • Improved stress management
  • Enhanced brand reputation
  • Better professional relationships

Salaries, bonuses, and other compensations are great incentives to continue working for you. Having a positive work environment, on the other hand, gives them a satisfying work life they can look forward to every day, one that can inspire loyalty and encourage them to perform their best work every shift.

Enhancing Your Work Environment

Outsourcing call center production floors should be fun, interactive, and conducive to productivity.

To achieve this, here are some of the things you should work on.

  • A Comfortable Workspace

    smiling outsourcing call center agents at the office

    It should be a place where agents feel welcome and can see themselves working comfortably and productively for hours every day, generally with:

    • an office layout meant to reduce noisy distractions
    • essential tech that lets them work with ease
    • ergonomic chairs and tables to make their stay comfortable
    • accessible amenities for their daily needs, such as dining areas, common spaces, rec rooms and sleeping quarters.
  • Fair Working Conditions

    outsourcing call center team leader assisting customer support agent
    People-first outsourcing call centers like Open Access BPO make policies aimed to make their employee’s lives better while under their employ. Among others, we have the following:

    • acknowledgement for a good job, fair chances to make up for subpar performance; and
    • opportunities to further their careers, including skills development training and mentorship
  • A Nurturing Work Culture

    celebrating outsourcing call center agents giving high five
    Having a nurturing corporate culture makes all the difference when creating a positive and healthy work environment that:

    • celebrates diversity and inclusion;
    • establishes fun employee engagement activities;
    • facilitates open and honest communication among coworkers; and
    • holds health initiatives that aim to ensure work-life integration and care for employees’ physical and mental wellbeing.

 
Open Access BPO’s people-centric corporate culture aims to empower our people and embrace their authentic selves. Contact us today to learn more about our outsourcing call center initiatives and the authentic customer experiences we hyper-customize that speak to you and your market’s language.

 

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Open Access BPO 12 hours ago
Driving excellent #CustomerExperience hinges on the diverse perspectives within your team.

Cultivating a culturally competent environment not only enriches your workforce but directly translates to superior service for a global customer base.

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Open Access BPO 13 hours ago
Getting a bad performance review can be tough, but it doesn't have to be the end of the world.

In fact, it can be an opportunity to learn and grow, and to come back stronger than ever.

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๐ˆ๐ง ๐Ÿ๐š๐œ๐ญ, ๐ข๐ญ ๐œ๐š๐ง ๐›๐ž ๐š๐ง ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ ๐ญ๐จ ๐ฅ๐ž๐š๐ซ๐ง ๐š๐ง๐ ๐ ๐ซ๐จ๐ฐ, ๐š๐ง๐ ๐ญ๐จ ๐œ๐จ๐ฆ๐ž ๐›๐š๐œ๐ค ๐ฌ๐ญ๐ซ๐จ๐ง๐ ๐ž๐ซ ๐ญ๐ก๐š๐ง ๐ž๐ฏ๐ž๐ซ.

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โ€ข the causes of performance failures; and
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Open Access BPO's recent ๐๐ซ๐ข๐๐ž ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ showcased our unwavering commitment to #diversity, #equity, and #inclusion. This inaugural event united our teams in Makati and Davao to celebrate the LGBTQIA+ community and support meaningful causes.

๐˜™๐˜ฆ๐˜ข๐˜ฅ ๐˜ข๐˜ฃ๐˜ฐ๐˜ถ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ถ๐˜ฏ ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ท๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต๐˜ณ๐˜ฆ๐˜ข๐˜ค๐˜ฉ ๐˜ช๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ฐ๐˜ณ๐˜ฏ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต ๐˜ฐ๐˜ง ๐˜ฐ๐˜ถ๐˜ณ ๐˜ช๐˜ฏ๐˜ข๐˜ถ๐˜จ๐˜ถ๐˜ณ๐˜ข๐˜ญ ๐˜ธ๐˜ฆ๐˜ฆ๐˜ฌ-๐˜ญ๐˜ฐ๐˜ฏ๐˜จ ๐˜—๐˜ณ๐˜ช๐˜ฅ๐˜ฆ ๐˜ค๐˜ฆ๐˜ญ๐˜ฆ๐˜ฃ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ: https://buff.ly/nmRUrVg

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Open Access BPO 17 days ago
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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 21 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

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Open Access BPO 31 days ago
The world is getting smaller, and your customers come from all corners of it!
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