Creating a Positive Work Environment for Call Center Outsourcing

OABPO Blog Team Published on September 13, 2013 Last updated on July 8, 2022

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce.

Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their workers are taken care of.

The Value of Having a Positive Work Environment

happy outsourcing call center agents getting in fun meeting

Keeping an open and stress-free work environment in your outsourcing call center includes the following benefits:

  • Low employee attrition
  • Boost in productivity
  • Higher output quality
  • Better morale
  • Improved stress management
  • Enhanced brand reputation
  • Better professional relationships

Salaries, bonuses, and other compensations are great incentives to continue working for you. Having a positive work environment, on the other hand, gives them a satisfying work life they can look forward to every day, one that can inspire loyalty and encourage them to perform their best work every shift.

Enhancing Your Work Environment

Outsourcing call center production floors should be fun, interactive, and conducive to productivity.

To achieve this, here are some of the things you should work on.

  • A Comfortable Workspace

    smiling outsourcing call center agents at the office

    It should be a place where agents feel welcome and can see themselves working comfortably and productively for hours every day, generally with:

    • an office layout meant to reduce noisy distractions
    • essential tech that lets them work with ease
    • ergonomic chairs and tables to make their stay comfortable
    • accessible amenities for their daily needs, such as dining areas, common spaces, rec rooms and sleeping quarters.
  • Fair Working Conditions

    outsourcing call center team leader assisting customer support agent
    People-first outsourcing call centers like Open Access BPO make policies aimed to make their employee’s lives better while under their employ. Among others, we have the following:

    • acknowledgement for a good job, fair chances to make up for subpar performance; and
    • opportunities to further their careers, including skills development training and mentorship
  • A Nurturing Work Culture

    celebrating outsourcing call center agents giving high five
    Having a nurturing corporate culture makes all the difference when creating a positive and healthy work environment that:

    • celebrates diversity and inclusion;
    • establishes fun employee engagement activities;
    • facilitates open and honest communication among coworkers; and
    • holds health initiatives that aim to ensure work-life integration and care for employees’ physical and mental wellbeing.

 
Open Access BPO’s people-centric corporate culture aims to empower our people and embrace their authentic selves. Contact us today to learn more about our outsourcing call center initiatives and the authentic customer experiences we hyper-customize that speak to you and your market’s language.

 

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Open Access BPO 6 days ago
The world is getting smaller, and your customers come from all corners of it!
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Open Access BPO 6 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 6 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 7 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

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Open Access BPO 7 days ago
๐€๐๐๐ข๐ง๐  ๐ฏ๐š๐ฅ๐ฎ๐ž ๐ญ๐จ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐ž๐š๐ง๐ฌ ๐ ๐จ๐ข๐ง๐  ๐ญ๐ก๐ž ๐ž๐ฑ๐ญ๐ซ๐š ๐ฆ๐ข๐ฅ๐ž ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ.
This means transforming basic interactions into meaningful connections.

It's the secret to building strong customer loyalty and driving business success by making customers feel valued and understood.

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Open Access BPO 10 days ago
Reposted from @tdcxgroup

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