Last July 21, 2018, two of Open Access BPO employees, Senior Creative Specialist Mel Avila and Senior SEO Strategist Jeff Aspacio, joined the first Tough Mudder event in Asia at Portofino Amore, Alabang.
Last July 21, 2018, two of Open Access BPO employees, Senior Creative Specialist Mel Avila and Senior SEO Strategist Jeff Aspacio, joined the first Tough Mudder event in Asia at Portofino Amore, Alabang.
Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument exploded—one that could’ve been avoided had both parties used friendlier tones. Customer service is often an incubator for these situations. As any […]
The Internet is full of toxicity. Fortunately for innocent users, content moderation ensures the bad apples don’t thrive. Content moderation plays a crucial role in maintaining safe and inclusive online communities. Behind the scenes, content moderators work tirelessly to ensure that user-generated content aligns with platform guidelines and community standards. But what does it take […]
This June, LGBTQIA+ communities all over the world are celebrating Pride Month. Amid Pride celebrations, Open Access BPO expresses and extends full support to its very own LGBTQIA+ members. I’d like to take this opportunity to remind our LGBTQIA+ members that Open Access BPO is a safe space. We commit to providing all of you […]
A lot of people understand how vital content moderation is. Unfortunately, blunders like the GIPHY content moderation slip-up still happen. In March 2018, GIPHY, a popular online platform for sharing GIFs, faced a controversy related to a content moderation slip-up. The incident involved the discovery of racist and offensive GIFs within GIPHY’s library, which were […]
Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving Customer Experience So, What’s the Role of Outsourcing in all of This? Contact us The happier your customers are, the more willing they’d be to […]
Facebook and Google are on the verge of a really bad breakup with global brand Unilever if they fail to moderate their content properly. Like an early Valentine’s date gone wrong, Unilever decided that it will bring its relationship with tech giants Facebook and Google to a halt if they fail to clean up the […]
The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]
Is your call center equipped to fend off cyberattacks or to comply with new data security regulations? As technology continues to grow, the number of ways it can be exploited grows as well. With 2017 rife with huge data security breaches, it’s hard not to be worried for your call center’s security. After all, maintaining […]