Philippine call center reaffirms support for a worthy cause, joins NYC Marathon

Luis Anthony Oliveros Published on October 29, 2018

MAKATI CITY, Philippines, October 29, 2018 — Multilingual call center Open Access BPO is once again donating to a US-based non-profit organization and sending representatives to run in the prestigious TCS New York City Marathon on November 4.

This is the third time the company is participating in the race as a major sponsor of Ryan’s Run, a Silver Charity partner of the NYC Marathon. The Pennsylvania-based Ryan’s Run is a non-profit healthcare system that works with Allied Services in improving the lives of people living with disabilities and chronic illnesses.

Aspacio Cantos Ortiz NY Marathon for Open Access BPO

Open Access BPO donated $25,000 to the charity and is flying three of its employees to New York City to run in the marathon to represent the company and the Philippines.

The company’s participation not only reaffirms its support for the charity, it also serves as a way to reward its loyal employees. Running in the race are first-timer Jeffrey Aspacio and two-time participants Clint Ortiz and Ma. Leonisa Cantos. They are among 50 participants who will run to support Ryan’s Run.

All three are tenured employees in the company; Cantos is a Reports Analyst, Ortiz is a Senior Program Manager, and Aspacio is a Senior SEO Strategist. All are passionate runners who have taken on strict training regimens and participated in various running events across the Philippines to prepare themselves for the NYC Marathon.

Established in 1970, the TCS New York City Marathon is the world’s biggest running event, attracting thousands of participants from different countries every year. Its entire course covers more than 42km through the city’s five boroughs.

About Open Access BPO

Open Access BPO is a Philippine call center that started in 2006 as a telemarketing services provider. It has since evolved into an all-encompassing offshoring solutions firm that specializes in multichannel customer support and back office services. Its services are delivered in over 30 languages from four operation sites in Asia, including Makati City and Davao City (Philippines), Taipei (Taiwan), and Xiamen (China). The company’s headquarters is in Las Vegas, Nevada.

Learn more by visiting https://www.openaccessbpo.com.

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO Yesterday
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO Yesterday
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO Yesterday
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

----------
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter
Open Access BPO 2 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares
Open Access BPO 6 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗯𝘂𝗿𝗻𝘁 𝗼𝘂𝘁: https://buff.ly/4h5CjBp

----------
We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

#WeSpeakYourLanguage
#EmployeeManagement #CustomerExperience
#CX #CustomerSatisfaction #CSat
#CallCenterManagement #CompanyCulture
Open Access BPO 7 days ago
Open Access BPO continues to live up to its commitment to compassion by organizing a food drive for vulnerable members of the Makati City community.

Volunteers distributed free meals, ensuring that no one felt left out as the year 2024 drew to a close.

Learn more about this initiative here: https://buff.ly/3DLz8QZ

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares