As part of your corporate branding, you’ve probably decided on your company’s logo and tagline, but how about a customer service mantra? When you started your business, one of the first things you probably thought about was the company logo. You probably asked, “What icon best represents my business and what it offers?” or “What […]
![[Infographic] 5 Industries that need a multilingual call center](https://www.openaccessbpo.com/wp-content/webp-express/webp-images/uploads/2017/11/Top-5-Industries-Multilingual-Call-Center--768x301.jpg.webp)
How will your business reach international customers in this ever-expanding global economy? Reaching out to international markets may be difficult, but it’s a crucial step in expanding your business on a global scale. However, instead of starting from scratch and investing in establishing your local offices in each country, partnering with multilingual call centers can […]
Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a customer experience an excellent one? Would you consider a normal, vanilla transaction a high-quality service? In whatever facet of customer service, it’s often advised for businesses to underpromise and overdeliver. Underpromising sets the bar of […]
Prevention is better than cure. But in customer experience, it may be the other way around. Why is this so? Have you ever had a less-than-stellar customer experience with a company’s service, only to be amazed by their efforts to make things right? This phenomenon, known as service recovery, plays a crucial role in maintaining […]
NEW YORK CITY, US—Amidst the cloudy skies and the chilly autumn weather, four of the Philippine call center Open Access BPO’s representatives crossed the finish line alongside the 50,766 finishers of the prestigious TCS New York City Marathon 2017 last November 6. Leo Penas, Ma. Leonisa Cantos, Lizelle Barbosa, and Ezekiel Narcelles trekked 42 […]
The mobile-first revolution is an opportunity for your business to engage people on-the-go, but how does it affect customer trust? As a business owner, you grasp the significance of optimizing your digital presence for mobile users. Embracing a mobile-first strategy not only enhances the brand experience but also earns you customer trust. Yet, amid the […]
MAKATI CITY, Philippines—Open Access BPO, an international multilingual call center based in the Philippines, is once again flying representatives to the world’s most prestigious marathon, the TCS New York City Marathon, to be held on November 5. Open Access BPO, in its second year as a major sponsor of cause-driven nonprofit Ryan’s Run, seeks to […]
One of the avenues where brands reach out to customers is through messaging apps. Learn how these apps impact the customer experience here. Messaging apps and customer messaging services have emerged as popular means of communication, revolutionizing the way people connect and interact. From personal conversations to business interactions, messaging apps and customer messaging services […]
Are you sure your gamification strategy will work? Since the start of the recent decade, call centers have been using gamification, along with other employee engagement tactics, as a way to improve the quality of work life in the call center. By inserting game elements to the work, it combines work and play, ideally making […]