2017 in review: Open Access BPO’s most notable milestones

2017 in review: Open Access BPO’s most notable milestones

Faith Ocampo Published on December 29, 2017

2017 in Review Open Access BPO Most Notable Milestones


As we’re nearly at the end of 2017, Open Access BPO looks back on some of its biggest milestones this year.

It’s been another full year for Open Access BPO. This 2017 presented a host of opportunities for the company to establish an even stronger international presence and serve more brands all over the world.

Here’s a quick look at the multilingual call center’s notable achievements this 2017.

New site in one of the world’s biggest markets

In June 2017, Open Access BPO officially opened a new contact center in Xiamen City, China, primarily for foreign carriers entering the Chinese air transport niche. In addition to Makati and Davao (Philippines) and Taipei (Taiwan), this is the fourth Asian location established by the company.

Aside from airlines, Open Access BPO’s Xiamen site aids businesses in various industries in penetrating the Chinese market, which is one of the biggest in the world. Partnering with the company’s China branch helps make brands’ market entry seamless and quick. That way, they can gain access to around 13 million potential consumers even without a physical location in China.

Interior of Open Access BPO Xiamen City office

In addition, Open Access BPO China employs customer support agents who speak Mandarin, Cantonese, Fookien, and other Chinese dialects, allowing new businesses to communicate effectively with their target customers.

Open Access BPO’s expansion to China is part of its mission to fortify its global presence and partner with fast-growing firms all over the world.

Open Access BPO celebrates its 10th year

Starting out as a telemarketing firm in 2007, Open Access BPO marks its 10th anniversary this 2017. From only a handful of employees then, the company now houses around 1,300 staff from various cultures, spread out across four Asian locations.

In its 10th year and beyond, Open Access BPO remains committed to providing world-class multilingual customer support and back office solutions to companies all over the world, enabling them to capture new, diverse markets. Its services are available in 35 Asian, European, and South American languages.

Running its second NYC Marathon

Open Access's BPO Leo Penas at the finish line of the NYC Marathon with Philippine flag

Last November 5, Open Access BPO participated for the second time in the TCS New York City Marathon, one of the biggest and grandest sporting events in the world. This year, it sent four marathoner-employees to run across New York’s boroughs, enabling them to represent the Philippines in a global arena.

The company’s participation in the prestigious event, which is a form of employee engagement, doubles as an initiative to support a cause. This year, it donated $30,000 to Ryan’s Run, a Pennsylvania-based nonprofit organization helping people with disabilities. Ryan’s Run is one of the Silver Charity Partners of the NYC Marathon.


[Photo credit: Ryan’s Run on Facebook]

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
China is the second-largest consumer market in the world. However, its strict business protocols make it difficult for many foreign brands to establish a local presence in the region. Open Access BPO ๐—ซ๐—ถ๐—ฎ๐—บ๐—ฒ๐—ป enables businesses to penetrate and thrive in the billion-strong Chinese global market.

Open Access BPO's expanding campus in Xiamen offers #CustomerSupport in Chinese dialects including Mandarin, Hokkien, and Cantonese.

๐—ฃ๐—ฒ๐—ป๐—ฒ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ ๐˜๐—ต๐—ฒ ๐—–๐—ต๐—ถ๐—ป๐—ฒ๐˜€๐—ฒ ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜ ๐—ฎ๐—ป๐—ฑ ๐—ฒ๐—ป๐—ต๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜-๐—ฐ๐—ผ๐—ป๐˜€๐˜‚๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€: https://buff.ly/3WVldvs

----------
๐—˜๐˜…๐—ฝ๐—น๐—ผ๐—ฟ๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข
โ€ข Our Solutions: https://buff.ly/3XOmOEt
โ€ข Our Other Locations: https://buff.ly/3XRmtRt

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO8 hours ago
Open Access BPO's standard recruitment is a seamless process, from job announcement to contract signing.

Here are some of our recruitment best practices: https://buff.ly/3HkhKRs

---------
We hyper-customizable solutions that fit your needsโ€”from staff to its everyday ops: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3kIaKWM

----------
Let's hyper-customize a program for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
Keeping your customers' data secure is one of the best ways to earn their trust.
Here's an in-depth look on how it can be achieved: https://buff.ly/3HjQYIK

----------
Only trust an #outsourcing firm with a robust #DataSecurity strategies and solutions to ensure #InformationSecurity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#cybersecurity #infosec
Open Access BPO
Open Access BPO5 days ago
#๐——๐—ฎ๐˜๐—ฎ๐—ฃ๐—ฟ๐—ถ๐˜ƒ๐—ฎ๐—ฐ๐˜†๐—ช๐—ฒ๐—ฒ๐—ธ aims to raise awareness about #DataSecurity and privacy and how we all must be mindful of what we share online. Let's stay vigilant against malicious activities that may exploit our information.

#WeSpeakYourLanguage
#InfoSec #DataPrivacy
Open Access BPO
Open Access BPO6 days ago
#CustomerService providers have the responsibility to protect their partners against data intrusions that may interrupt operations and steal sensitive information. If your

Check out these best practices for protecting your data: https://buff.ly/3Jj7cEV

----------
Ensure utmost #InformationSecurity for your customers with our #DataSecurity strategies: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InfoSec #DataManagement
#DataPrivacyWeek
Open Access BPO