Will the rise of mobile e-commerce affect digital marketing budgets?

OABPO Blog Team Published on February 10, 2014

mobile-marketing-graphic-reports
A chart recently published by market research firm GlobalWebIndex shows the declining use of desktops and laptops for e-commerce activities in favor of handheld devices. The same turndown and upturn will likely reflect in the digital marketing budgets of big companies this year.

GlobalWebIndex said that although bulkier devices stay as leading access points, smartphones and tablets are gaining user share rapidly since 2011. Ninety-three percent of the surveyed respondents claimed that they still surf the Internet via their desktop or laptop computers, which is a minor drop from the 94% two years ago. Those who use their work PCs also dropped to 46% in the fourth quarter of 2013 from 52% in the same period of 2011. Smartphone users, on the other hand, rose to 65% from 55% while Internet activity made through tablets radically jumped to 29% from 2011’s 12%.

digital-marketing-reports-mobile-tablet-pen-cup-of-coffee

The movement was massively felt during the holiday sales even of 2013, where tablets proved to be the most used online purchasing tool despite the buying public’s preference for smartphones in product browsing. And this is enough evidence to the claim that mobile is the way to go for your e-commerce strategies.

In fact, the US Digital Marketing Spending Report for 2013 released by IT research and advisory firm Gartner suggests that companies with above $500 million annual revenue allocate a significant portion of their budget to marketing activities. Here’s a quick breakdown of the report:

  • An average share of 10.4% in a company’s revenue is spent on marketing.
  • About $25 million go to digital marketing for every $1 billion revenue that increased by 9%.
  • Roughly 12.5% of the digital marketing budget is then spent on digital advertising, content creation, and content management.
  • Digital marketers invest largely on commerce experiences, social marketing, mobile marketing, and content creation & management.
  • Half of all digital marketing activities are outsourced.
  • Digital marketers reinvest 41% of their digital marketing savings.

Conclusion

Seeing how handheld devices are able to attract and retain consumers, marketing experts are now focusing their budgets on e-commerce strategies executed on the mobile web. But as the increased funding brings new opportunities, it brings along increased pressure on marketers to prove the efficiency of their digital marketing channels.

Join us on facebook
Open Access BPO 17 hours ago
๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ต๐—ฒ๐—น๐—ฝ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚ ๐˜„๐—ถ๐—ป ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
โ€ข Simplify every interaction
โ€ข Improve satisfaction
โ€ข Support business growth
โ€ข Provide 24/7 customer support
โ€ข Scale operations with ease
โ€ข Adapt quickly to evolving customer needs

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 19 hours ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Make every #CallCenter interaction reflect your brandโ€™s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 3 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

๐—œ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐˜€๐˜๐—ถ๐—น๐—น ๐˜„๐—ผ๐—ฟ๐—ธ๐—ถ๐—ป๐—ด ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†โ€™๐˜€ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 9 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 11 days ago
๐—ช๐—ต๐—ฎ๐˜ ๐—ถ๐—ณ #๐—”๐—œ ๐—ฐ๐—ผ๐˜‚๐—น๐—ฑ ๐—บ๐—ฎ๐—ธ๐—ฒ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐˜„๐—ถ๐˜๐—ต๐—ผ๐˜‚๐˜ ๐—ฟ๐—ฒ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing
Open Access BPO 15 days ago
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?

The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.

Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable postโ€‘purchase support.

These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.

Explore the full checklist to strengthen your CX this season:
https://buff.ly/UWuyVZZ

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Elevate customer experience by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/BugTbEz

#CustomerSupport #CallCenterOutsourcing