Faith Ocampo, Author at Open Access BPO

Call Center Industry Customer Experience Customer Support Solutions

Going the Extra Mile to Deliver Excellent Customer Experience

Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving...

By Faith Ocampo

February 26, 2018

Call Center Agents Culture Customer Experience Customer Support Employee Engagement

Make Your Call Center Agents’ Lives Easier

Your agents’ experience matters just as much as customers’ happiness. Every contact center’s goal is to deliver an effortless consumer experience. In an ideal world, that means brief (or none...

By Faith Ocampo

January 8, 2018

Customer Experience Customer Support Solutions

5 Trends that will shape your brand’s customer support this 2018

This 2018, what should your customer support strategy look like? To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why...

By Faith Ocampo

January 2, 2018

Culture Philippine Outsourcing

2017 in review: Open Access BPO’s most notable milestones

As we’re nearly at the end of 2017, Open Access BPO looks back on some of its biggest milestones this year. It’s been another full year for Open Access BPO....

By Faith Ocampo

December 29, 2017

Call Center Industry Global Outsourcing

What are contact centers’ top priorities for 2018?

We all know that what triggered the digital revolution is the smartphone. Starting out as a game-changing, all-in-one tech, this device quickly became an omnipresent gadget that has taken root...

By Faith Ocampo

December 27, 2017

Customer Experience Global Outsourcing

‘Frictionless’ is 2018’s biggest customer experience buzzword

In this age when markets are teeming with equally brilliant products, the question is no longer “Who does it better?” but “Who delivers it better?” A few years back, the...

By Faith Ocampo

December 19, 2017

Customer Experience Customer Support Solutions

Does Your Company Have a Customer Service Mantra?

As part of your corporate branding, you’ve probably decided on your company’s logo and tagline, but how about a customer service mantra? When you started your business, one of the...

By Faith Ocampo

December 4, 2017

Call Center Agents Customer Experience Customer Support Solutions

Tips for Building a High-Performing Multichannel Team

Table Of Contents Benefits of a Multichannel Team to the Brand and the Customers Key Characteristics of a High-Performing Multichannel Team Building a Multichannel Dream Team Pitfalls to Watch Out...

By Faith Ocampo

August 7, 2017

Customer Experience

Is your customer service reactive or proactive?

At first glance, your focus on increasing customer service responsiveness may seem commendable, but this may actually be doing more harm than good. Many call centers’ default strategy for delivering...

By Faith Ocampo

August 3, 2017

Customer Experience

Shift your focus from touchpoints to the customer journey

What really is the secret to customer satisfaction? Brands have long been concerned with boosting their performance at every touchpoint—the in-store sales experience, phone customer support, online interactions via various...

By Faith Ocampo

July 31, 2017

Author: Faith Ocampo

Going the Extra Mile to Deliver Excellent Customer Experience

Make Your Call Center Agents’ Lives Easier

5 Trends that will shape your brand’s customer support this 2018

2017 in review: Open Access BPO’s most notable milestones

What are contact centers’ top priorities for 2018?

‘Frictionless’ is 2018’s biggest customer experience buzzword

Does Your Company Have a Customer Service Mantra?

Tips for Building a High-Performing Multichannel Team

Is your customer service reactive or proactive?

Shift your focus from touchpoints to the customer journey