Employee referral is one of the most common ways that lead professionals to a position in a call center in the Philippines. Recruiters even claim that it is the most...
We recently took a side-by-side look at the advantages of call center outsourcing to firms and hiring freelance voice agents. Among the criteria for judgment is expenses, and under this...
Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses,...
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD...
Accuracy is critical for every call center in the Philippines. Any error, even small ones, could result to unnecessary costs either on the company or on the customer’s end. Either...
Every call center in the Philippines has its fair share of employee attrition, subjecting the management not only to additional expenses, but also pressures them to hire better employees. This...
Companies across different industries must implement data protection strategies to ensure their confidentiality and their clients’ intellectual properties, contracts, strategies, trade secrets, and personal information. And in this day and age of...
Businesses looking for cost-efficient voice service solutions rely on call centers in the Philippines to answer their customer support needs. Although outsourcing in this Asian nation is not as expensive...
The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration...
There’s no denying that the Philippines and India are the two top leaders in the global call center outsourcing sector. These two countries have always been juxtaposed in the business...
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?
The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.
Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable post‑purchase support.
These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.
The Open Access BPO Bazaar took place last Thursday and Friday at the company's Makati office, bringing employees together for a two-day showcase of homegrown products and personal ventures. The activity highlighted the creative interests of participating teams, who converted the site's cafeteria into a lively marketplace for colleagues to explore.
Employees offered a range of items that included ready-to-wear clothing, footwear, pastries, sweets, handcrafted paper goods, and assorted refreshments. A grilling station set up in the outdoor al fresco area provided freshly cooked Pinoy street food, giving attendees an additional point of interest throughout both days.
The company's barista DJs supported the event by serving coffee and playing music that contributed to a comfortable and welcoming environment for visitors.
The bazaar is part of the organization's ongoing #EmployeeEngagement program, which aims to provide meaningful activities that encourage connection, creativity, and pride within the OABPO community.
Open Access BPO recently concluded the Makati leg of its annual Blood Donation Drive, held in partnership with the Philippine Red Cross. OABPO Makati employees came together to donate blood and support this life-saving initiative, highlighting the #TeamOABPO's generosity and willingness to make a lasting impact beyond the workplace.
The company's Davao team will also hold its leg of the company's annual Blood Donation Drive on November 26.
Employees interested in donating are encouraged to watch out for internal communications for registration details.
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
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