Employee referral is one of the most common ways that lead professionals to a position in a call center in the Philippines. Recruiters even claim that it is the most effective hiring tool there is, and various companies from different industries attest to its success. Many call centers launch referral programs that offer prizes and […]
We recently took a side-by-side look at the advantages of call center outsourcing to firms and hiring freelance voice agents. Among the criteria for judgment is expenses, and under this category, call center firms got the upper hand for delivering superior voice service at almost the same amount as home-based agents charge.
Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses, benefits packages, non-monetary incentives, and other necessary compensation for their daily toil. Such hefty rewarding schemes are expected from the country’s top performing outsourcing industry, […]
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD trend to reach the $181.39-billion worth by 2017. Gartner also agrees that there’s no stopping the trend from invading workplaces, but its benefits will bring […]
Accuracy is critical for every call center in the Philippines. Any error, even small ones, could result to unnecessary costs either on the company or on the customer’s end. Either way, however, the business is the one that suffers greater damage. According to reports, online data errors cost American companies an average of $10 billion […]
Every call center in the Philippines has its fair share of employee attrition, subjecting the management not only to additional expenses, but also pressures them to hire better employees. This means that as an agent leaves, the management must spend time, energy, and financial resources to place ads, screen candidates, and train the leaving employee’s […]
Companies across different industries must implement data protection strategies to ensure their confidentiality and their clients’ intellectual properties, contracts, strategies, trade secrets, and personal information. And in this day and age of security breaches and data theft, businesses that have yet to outline and put a thorough data protection plan (DPP) are practically welcoming cybercriminals into their data servers. One […]
Businesses looking for cost-efficient voice service solutions rely on call centers in the Philippines to answer their customer support needs. Although outsourcing in this Asian nation is not as expensive as hiring an in-house team, some businesses opt to hire freelance agents instead of partnering with a call center, mainly for lack of financial resources. […]
The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration with the business process outsourcing (BPO) industry. The announcement follows a report that 84.72% of TESDA’s graduates have been employed in the information technology business […]
There’s no denying that the Philippines and India are the two top leaders in the global call center outsourcing sector. These two countries have always been juxtaposed in the business process outsourcing (BPO), contact center, and offshoring industries. But the question is: Who really is winning the game?