Philippine Call Center Training to be Boosted by Five-Year Development Plan

OABPO Blog Team Published on March 17, 2014

The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration with the business process outsourcing (BPO) industry.

The announcement follows a report that 84.72% of TESDA’s graduates have been employed in the information technology business process management (IT-BPM) and other outsourcing sectors. TESDA spokesperson Aniceto Bertiz says upskilling, reskilling, and retooling were responsible for the increased hireability of its graduates.

Local think tank, Philippine Institute for Development Studies (PIDS), on the other hand, stated that in order for the NTESDP to work, policy reforms in favor of inclusive internet connectivity must be formulated. PIDS also commented on the low IT-BPM employment rates in rural areas, saying there has been an unequal distribution of labor demand among provinces.

Open Access BPO- students queued during graduation

The data analytics sector is also expecting a boost in manpower following TESDA’s collaboration with the Department of Science and Technology (DOST) and several state universities which will address the skills mismatch in the industry.

The BPO industry continues to have one of the highest numbers of job vacancies in the Philippines. A jobseeker platform has placed customer service representatives as the most in-demand job in the Philippines so far in 2023.

There have been numerous calls for further training for people who want to work in the outsourcing industry. In fact, one of the suggestions from experts is by introducing new courses for formal and nonformal education that will train students to be more well-equipped to call centers.

Aside from the hard skills expected of call center applicants, fresh graduates from the Philippines will develop effective traits such as verbal communication, customer focus, attention to detail, and multitasking.

Both hard and soft skills incorporated in fresh graduates through these special courses will enable them to become a perfect fit for outsourcing firms specializing in multichannel and even multilingual customer service.

Open Access BPO is one of the Philippines’ most reliable outsourcing firms. We specialize in multilingual and multichannel customer support as well as back office solutions endorsed by the latest data security certifications. Check out our Careers page or our social media to see what careers may suit you.


Read More

Join us on facebook
Open Access BPO 2 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market:

Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets:

Open Access BPO 2 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻:

Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today:

#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
Open Access BPO 4 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts:

Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists:

#outsourcing #CSat
Open Access BPO 5 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService:

Anticipate and exceed your global customers' demands with a multilingual #CX expert:

#CustomerExperience #CX
Open Access BPO 5 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!):

Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO:

#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
Open Access BPO 9 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent:
Open Access BPO