Call center in the Philippines: Fresh grads’ ideal workplace?

OABPO Blog Team Published on March 24, 2014 Last updated on December 7, 2021

Do people consider working in a call center in the Philippines right after they graduate from college? Call centers offer some of the most competitive salary ranges in the country, but does it make outsourcing jobs attractive to people in their early twenties?

Poll results based on 15,000 responses make it seem so.

future multilingual call center agent in college graduation

To know if the expectations of young professionals match the availability of companies in need of fresh grads, Collegefeed asked 15,000 millennials to name the top three things they look for in an employer. The answers reflected that culture fit is regarded more highly than career potential, as nearly 80% of the respondents said that they want to be in a working environment where they can jive well with their colleagues.

Work-life balance came third, and is followed by compensation and challenging environment to make up the list of the top five things millennials consider when choosing a company.

Here’s another noteworthy finding: over 70% of fresh grads hear about companies through their friends. This opposed the claim of many companies that they get most of their new hires through on-campus recruitment activities, which only came third in the poll results after the job board.

Do call centers meet the expectations of fresh graduates?

call center in the philippines introducing new graduated to the workforce

People working in a call center in the Philippines are aged 24 on average, according to a 2013 study on Philippine call center employment. This fact, however, doesn t reinforce the notion that new graduates see call centers as the most ideal workplace. What it does affirm, however, is that peer influence and high compensation drives young professionals to outsourcing jobs.

Call center work is highly preferred by graduates coming from low-income households and those looking to pad their professional experience. However, their stay is determined by the employer’s retention strategies and overall preparedness for the position.

One important tip fresh grads must know is understanding a prospective employer’s culture and workplace diversity stance. Multilingual companies like Open Access BPO value inclusion and learning, which provides a nurturing environment for those who are new to the BPO industry. Explore our careers page to learn more about being part of one of the fastest-growing call centers in the Philippines.

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It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.

But be extra observant, because it could be an indication of a deeper concern: ๐—ฐ๐—ต๐—ฟ๐—ผ๐—ป๐—ถ๐—ฐ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐—ฏ๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜.

๐—•๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜ ๐—ฐ๐—ฎ๐—ป ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ:
โ€ข low productivity
โ€ข high employee attrition
โ€ข tanking service levels

Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/UGegOw8

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Night shift work inherently presents unique hurdles for #CallCenter agents, primarily through the disruption of natural sleep cycles.

This impact on their well-being can be substantial.

Here's how to foster a more supportive environment for your night shift team: https://buff.ly/SbBAZ1R

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Delivering exceptional #CustomerExperience starts with a passionate, unified team.
But if your #CallCenter agents are struggling with poor team dynamics and a lack of teamwork, it's time to intervene.

To supercharge employee engagement in your #ContactCenter, consider these powerful coaching strategies: https://buff.ly/w89ehB3

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How can we build stronger, more resilient teams together?
The answer starts with empowering employees to prioritize their well-being.

Self-care isn't a perk, it's a foundation for success for any brand, but only if you're sincere in your employee care.

Here are helpful ways to ensure employee self-care: https://buff.ly/pwwtsoR

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๐—ง๐—ฒ๐—ฎ๐—บ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฟ๐—ผ๐—น๐—น๐—ฒ๐—ฑ ๐˜‚๐—ฝ ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐˜€๐—น๐—ฒ๐—ฒ๐˜ƒ๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐—น๐—ฒ๐—ด ๐—ผ๐—ณ ๐™‹๐™ก๐™–๐™ฃ๐™ฉ ๐™ž๐™ฉ ๐™๐™ค๐™ง๐™ฌ๐™–๐™ง๐™™, ๐—ผ๐˜‚๐—ฟ ๐˜๐—ฟ๐—ฒ๐—ฒ-๐—ฝ๐—น๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ถ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ต๐—ฒ๐—น๐—ฑ ๐—ถ๐—ป ๐—ฆ๐—ถ๐—ป๐—ถ๐—น๐—ผ๐—ฎ๐—ป, ๐—Ÿ๐—ฎ๐—ด๐˜‚๐—ป๐—ฎ ๐—ผ๐—ป ๐— ๐—ฎ๐˜† ๐Ÿญ๐Ÿฌ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ.

Held in partnership with non-profit Fostering Education & Environment for Development, Inc., volunteers from the call center's Makati office planted 200 indigenous forest trees in the UP Laguna-Quezon Land Grantโ€“part of the Sierra Madre's 9,000+ hectare protected forest.

The initiative focused on targeted reforestation and biodiversity conservation within this crucial ecosystem.

๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ต ๐˜ช๐˜ต ๐˜๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ underscores Open Access BPO's commitment to corporate social responsibility. By actively engaging in green initiatives, the company demonstrates a tangible dedication to creating a positive impact on the environment and the local community.

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This May, the conversation around #MentalHealth awareness rightly shifts towards action.

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This commitment empowers our team and reinforces our belief in the importance of advocating for better support for all.

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