Call center in the Philippines: Fresh grads’ ideal workplace?

Call center in the Philippines: Fresh grads’ ideal workplace?

March 24, 2014

Call-center-in-the-Philippines-
Do people consider working in a call center in the Philippines right after they graduate from college? Call centers may offer some of the highest salary ranges in the country, but does it make outsourcing jobs attractive to people in their early twenties? Poll results released by job assistance firm Collegefeed make it seem so.

Call-center-in-the-Philippines--

To know if the expectations of young professionals match the availability of companies in need of fresh grads, Collegefeed asked 15,000 millennials to name the top three things they look for in an employer. The answers reflected that culture fit is regarded more highly than career potential, as nearly 80% of the respondents said that they want to be in a working environment where they can jive well with their colleagues. Work-life balance came third, and is followed by compensation and challenging environment to make up the list of the top five things millennials consider when choosing a company.
Here’s another noteworthy finding: over 70% of fresh grads hear about companies through their friends. This opposed the claim of many companies that they get most of their new-hires through on-campus recruitment activities, which only came third in the poll results after job board.

Do call centers meet the expectations of fresh graduates?

People working in a call center in the Philippines are aged 24 on average, according to a 2013 study on Philippine call center employment. This fact, however, doesn t reinforce the notion that new graduates see call centers as the most ideal workplace. What it does affirm, however, is that peer influence and high compensation drives young professionals to outsourcing jobs.

Call center work is highly preferred by graduates coming from low income households and those looking to pad their professional experience. However, their stay is determined by the employer’s retention strategies and overall preparedness for the position.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Wishing our colleagues, friends and family celebrating a happy #RoshHashanah. May you find joy, peace, and love in this new year.

#WeSpeakYourLanguage #OAHolidays #RoshHashanah5781
Open Access BPO
Open Access BPO1 day ago
Customer data present a rich opportunity for #brands to create lasting impressions upon their target demographic. Here's how you can manage crucial information better to achieve a 360-degree view of your customers: https://zcu.io/VWID

#WeSpeakYourLanguage #CustomerExperience
Open Access BPO
Open Access BPO2 days ago
We are on #LinkedIn! Follow Open Access BPO to catch up on the latest company news, industry insights, features, and blog updates every week.

Like, share, and comment on our posts to find like-minded people who you can exchange valuable conversations with: https://zcu.io/sxAl

#WeSpeakYourLanguage #OpenAccessBPOConnect
Open Access BPO
Open Access BPO3 days ago
Customers gravitate toward fast and convenient purchase methods. Amplify your #CustomerService strategy to ensure #CustomerSatisfaction and avoid getting repeat complaints: https://zcu.io/KWQZ

#WeSpeakYourLanguage #CustServ #CustomerExperience
Open Access BPO
Open Access BPO4 days ago
Having a single view of the customer allows brands to see all the issues encountered by clients. This equips the business with a deeper understanding of customers' problems, enabling faster #CallCenter resolution: https://zcu.io/mag0

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO5 days ago
The growing number of #CustomerService cases resolved via #SocialMedia proves that the Internet has become the go-to channel for new generation consumers. Here's how you can supercharge your brand's social media customer support: https://zcu.io/wzqS

#WeSpeakYourLanguage