Category: Call Center Agents

5 Things That Can Help Call Center Agents Be More Productive

For call centers, efficiency means finding the delicate balance between boosting agents’ productivity and making them happy. Boosting the organization’s performance without affecting agents’ physical and mental wellbeing will always...

By Faith Ocampo

October 21, 2016

Call Center Agents Customer Experience Email Support

How can you overcome the drawbacks of email support?

Every email you write is an opportunity to build lasting relationships with your customers. But just like any other communication channel, it also has some limitations. Email support is a...

By Faith Ocampo

October 20, 2016

Call Center Agents Customer Experience Customer Support Philippine Outsourcing

When Is It Okay to Replace Your Customer Service Provider? II

You don’t have to be guilty about transferring to a new outsourced customer service provider if it means keeping your customers happy and improving your performance. In the first half...

By Faith Ocampo

October 12, 2016

Call Center Agents Culture Employee Engagement Performance Management

6 Reasons Why Call Centers Should Build Culturally Diverse Teams

Culturally diverse teams present a great advantage to call centers everywhere. Learn more about these benefits here. Cultural diversity plays a significant role in shaping the success of businesses. Call...

By Faith Ocampo

October 10, 2016

Call Center Agents Call Center Industry Customer Experience Customer Support

Customer Service Tip: 5 Tactics for Saying ‘No’ with Compassion

As much as possible, every brand wants to give all their customers a great experience. However, there are times when you really have to say no to their requests. For...

By Faith Ocampo

October 6, 2016

Call Center Agents Call Center Industry Customer Experience Customer Support Global Outsourcing

When Is It Okay to Replace Your Customer Service Provider?

Although you must prize the connections you’ve built over the years, there comes a time when you have to free yourself from unproductive partnerships. Cutting ties with a customer service...

By Faith Ocampo

October 5, 2016

Call Center Agents

Can your multilingual call center agents handle culture shock?

For multilingual call center agents, experiencing culture shock is unavoidable. How well can your agents handle this? According to global communication expert Communicaid, culture shock is a state of psychological...

By Faith Ocampo

September 19, 2016

Call Center Agents

10 Common Call Center Agent Excuses that Cheat Workflows

Workflows can be manipulated, and common call center agent excuses are culprits for this. Discover what these are here. Well-defined workflows are the main reason why call centers are so...

By Faith Ocampo

September 16, 2016

Call Center Agents Culture Employee Engagement

Minimizing Call Center Shrinkage to Boost Productivity

Monitoring call center shrinkage will allow you to optimize agents’ scheduling for increased productivity. Agents are the most important resource of contact centers. Although automated solutions already exist, nothing can...

By Faith Ocampo

September 14, 2016

Call Center Agents Call Center Industry

Why millennials make great telemarketers

Telemarketing connects customers and drives sales. However, telemarketing strategies become even more effective when millennials are doing it. As a business owner, you may have heard varying opinions about different...

By Faith Ocampo

September 9, 2016

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