Category: Call Center Industry

5 Tips for recruiting the right call center team leaders

Call center leadership recruitment is a challenge, but your insights can help your partner deal with it better. A call center relies on the effectiveness of its team leaders for...

By Faith Ocampo

September 10, 2016

Call Center Agents Call Center Industry

Why millennials make great telemarketers

Telemarketing connects customers and drives sales. However, telemarketing strategies become even more effective when millennials are doing it. As a business owner, you may have heard varying opinions about different...

By Faith Ocampo

September 9, 2016

Call Center Industry Customer Experience Customer Support Multilingual Call Center Services

Customer Loyalty Buzzwords You Need to Know

The need to measure customer satisfaction leads to conversations about customer loyalty. Here are some buzzwords that go with it. As a business owner, your ultimate goal is to cultivate...

By Faith Ocampo

September 6, 2016

Call Center Industry Customer Support Employee Engagement

Should call centers consider a 4-day work week?

Ask any employee if they are in favor of a 4-day work week, and their answer might be a definite “yes”. But should call centers consider this? The traditional 5-day...

By Faith Ocampo

September 3, 2016

Call Center Industry Customer Experience Customer Support Global Outsourcing Omnichannel Solutions

Top 5 Industries That Need a Multilingual Call Center

The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challenges—concerns that multilingual call centers...

By Faith Ocampo

August 30, 2016

Call Center Agents Call Center Industry Performance Management

Top 5 Reasons Why Call Center Agents Quit

Companies can survive from an onslaught of business disasters—sluggish sales, lack of clients, and even public relations crises. But once employees quit in droves, it can be difficult to recover....

By Faith Ocampo

August 6, 2016

Call Center Industry

6 Forms of Data Analytics in the Call Center

Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service....

By Faith Ocampo

July 21, 2016

Call Center Agents Call Center Industry Customer Support Performance Management

5 Reasons Why Call Center Training Programs Fail

Just because you have your call center training program in place doesn’t mean you’re ready to deploy agents right away. As a call center manager, you understand the critical role...

By Faith Ocampo

July 14, 2016

Call Center Agents Call Center Industry Employee Engagement Philippine Outsourcing

Creative Recruitment Strategies: Find Customer-Delightful Call Center Agents

If you’re staffing a program for your call center or adding an admin to answer the phones, you want the best people possible. Here’s how to tweak your recruitment strategies...

By Faith Ocampo

July 5, 2016

Call Center Industry Customer Experience Customer Support Omnichannel Outsourcing tech tools

Social media for startups: A tool for building better customer relationships

In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use...

By Faith Ocampo

July 1, 2016

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Open Access BPO 4 days ago

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The conversation around AI often focuses on full automation, but the real advantage lies in 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
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Open Access BPO 8 days ago

Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

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Open Access BPO 9 days ago

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Open Access BPO 49 days ago

#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
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Open Access BPO 55 days ago

Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

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Open Access BPO 57 days ago

Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

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