Businesses need to keep up with new customer service technology to keep customers happy. Let’s have a look at some examples of these. Customer service technology plays a key role...
While quotas are commonly given to outbound telemarketers, an emerging belief is that inbound technical support call centersย should also set quotas for cross-sales. If you are wondering how sales are...
During the holiday season, the normal call volume of a 24/7 call center can increase rapidly. If you’re managing a team of customer support representatives or outsourcing to a call...
Customer service and customer loyalty go hand in hand, which is why you have to prioritize delivering what’s best for your customers. Customer service, often regarded as the frontline of...
The growth of the Internet and massive mobile penetration are among the main drivers of global ecommerce adoption. The convenience brought by these factors presented a multitude of business opportunities,...
The reliability of tech support outsourcing is shown not just in how efficient it is. Here’s how it can influence customer relationships. Customer relationships are the backbone of any successful...
First contact resolution (FCR) is a critical determinant of customer satisfaction in 24/7 call centers. Customers naturally want their issues to be resolved quickly in one call. It’s often a...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.