5 Tips for building a high-performing omnichannel team

omnichannel customer support agent holding headset by tablet computer in office

Call centers need to build a consistent and memorable customer experience covering all channels, both digital and non-digital.

To do this, you need a high-performing omnichannel team that can successfully implement your customer service strategy. At first, however, you may find this task challenging or you may be clueless as to where you should start.

Here are five tips you’d find useful during this process. Read More

5 Things people remember from a customer support interaction

smiling blond woman hugging smartphone

The only way to make your brand memorable is to provide consumers exactly what they want and need. Getting there, however, is a complex and difficult process.

Using data, tech tools, and analytics, businesses can find out what really matters to their target demographic. Without data-driven processes and strategies, however, companies are utterly powerless. They thus overcompensate for this by resorting to gimmicks that sound highly impressive. Often, however, these aren’t what customers really want. Read More

5 Research-backed customer support insights we learned this 2016

businessman back turned floating light bulbs

Year after year, the customer support landscape is changing alongside the formation of new tech trends and innovative ideas. Let’s look at five of the most significant, research-based insights we discovered this 2016.

Every industry out there is saturated with fast-growing firms vying for global dominance. So in addition to launching impressive products, businesses are trying to perfect their blend of marketing and customer experience strategies to rise above the competition. Read More