Category: Philippine Outsourcing News

Call Center Industry Open Access BPO Philippine Outsourcing Philippine Outsourcing News

Open Access BPO Joins the Contact Center Association of the Philippines

MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit...

By Luis Anthony Oliveros

June 10, 2021

Culture Open Access BPO Philippine Outsourcing Philippine Outsourcing News

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business...

By Luis Anthony Oliveros

May 6, 2020

Call Center Industry Philippine Outsourcing Philippine Outsourcing News Solutions

5 Tips for keeping up with a highly dynamic market

Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said...

By OABPO Blog Team

May 22, 2017

Philippine Outsourcing News

Australian firms prefer the Philippines as an outsourcing destination

A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination. The research found that Australian entrepreneurs prefer to...

By Faith Ocampo

February 24, 2017

Call Center Agents Call Center Industry Customer Experience Global Outsourcing Philippine Outsourcing News

5 Things That Innovative Philippine Call Centers Excel In

Whenever businesses talk about outsourcing initiatives, it always comes down to a market that utilizes business process outsourcing (BPO) services. With a growth rate of 16% and a revenue of...

By Faith Ocampo

January 18, 2017

Philippine Outsourcing News

5 Exciting enterprise tech trends we saw at CES 2017

This year’s CES isn’t just about consumer electronics. The show highlighted several tech trends that could revolutionize business processes in powerful ways. In a previous post, we enumerated three CES...

By Faith Ocampo

January 12, 2017

Philippine Outsourcing News

What to expect from Philippine BPO firms in the next 6 years

As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions,...

By Faith Ocampo

December 28, 2016

Philippine Outsourcing News

Good news for Philippine call centers: ICT dep’t now underway

Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions...

By Faith Ocampo

May 24, 2016

Global Outsourcing Philippine Outsourcing News

Global call center market might reach $9.7B in 2019

Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies. Energized by the proliferation of cloud solutions and other tech...

By Faith Ocampo

March 31, 2016

Philippine Outsourcing Philippine Outsourcing News

Davao City continues to flourish as a BPO hub

The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining...

By Faith Ocampo

March 16, 2016

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