MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit...
Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business...
Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said...
A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination. The research found that Australian entrepreneurs prefer to...
Whenever businesses talk about outsourcing initiatives, it always comes down to a market that utilizes business process outsourcing (BPO) services. With a growth rate of 16% and a revenue of...
This year’s CES isn’t just about consumer electronics. The show highlighted several tech trends that could revolutionize business processes in powerful ways. In a previous post, we enumerated three CES...
As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions,...
Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions...
Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies. Energized by the proliferation of cloud solutions and other tech...
The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining...
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.
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Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.
Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.
Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB
In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.
This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.
Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf
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Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.
Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT