5 Things that innovative Philippine call centers excel in

customer service team in a call center

By 2022, the Philippines aims to occupy 15% of the global information technology–business process management (IT-BPM) market share, making it one of the most powerful offshoring locations in the world.

What made Philippine call centers a dominant force in the global customer service arena is the availability of a diverse, high-quality talent pool. Entrepreneurs from the West prefer the Philippines as an offshoring destination because Filipino agents are fluent in business English. Their familiarity with the American culture also allows them to foster meaningful customer relationships. By outsourcing to Philippine BPO companies, therefore, Western brands mobilize their target markets, which translates to bigger returns and stronger customer loyalty. Read More

Open Access BPO sends 3 employees to NYC marathon for a cause

NYC marathoners posing in park

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Peñas will be flying to New York for the world’s biggest marathon.

To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, set to take place on November 6. Read More

Good news for Philippine call centers: ICT dep’t now underway

filipino-workers-reaching-up

Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT).

Republic Act 10844 streamlines all functions related to information and communication technology (ICT). A government body that keeps several co-dependent processes in one place ensures that IT management will be centralized. This allows for a more efficient and holistic decision making. Read More

Global call center market might reach $9.7B in 2019

diverse-customer-service-team

Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies.

Energized by the proliferation of cloud solutions and other tech tools, the global call center market continues to demonstrate a laudable growth. According to the latest report by technology research and advisory company Technavio, this industry can exceed $9.7 billion by 2019, as it grows at a compound annual growth rate (CAGR) of over 9% during the forecast period. Read More