By 2022, the Philippines aims to occupy 15% of the global information technology–business process management (IT-BPM) market share, making it one of the most powerful offshoring locations in the world.
What made Philippine call centers a dominant force in the global customer service arena is the availability of a diverse, high-quality talent pool. Entrepreneurs from the West prefer the Philippines as an offshoring destination because Filipino agents are fluent in business English. Their familiarity with the American culture also allows them to foster meaningful customer relationships. By outsourcing to Philippine BPO companies, therefore, Western brands mobilize their target markets, which translates to bigger returns and stronger customer loyalty.
This year’s CES isn’t just about consumer electronics. The show highlighted several tech trends that could revolutionize business processes in powerful ways.
In a previous post, we enumerated three CES 2017 trends businesses should embrace to improve the customer experience.
As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges?
In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Peñas will be flying to New York for the world’s biggest marathon.
To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, set to take place on November 6.
Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT).
Republic Act 10844 streamlines all functions related to information and communication technology (ICT). A government body that keeps several co-dependent processes in one place ensures that IT management will be centralized. This allows for a more efficient and holistic decision making.
Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies.
Energized by the proliferation of cloud solutions and other tech tools, the global call center market continues to demonstrate a laudable growth. According to the latest report by technology research and advisory company Technavio, this industry can exceed $9.7 billion by 2019, as it grows at a compound annual growth rate (CAGR) of over 9% during the forecast period.