Australian firms prefer the Philippines as an outsourcing destination

Faith Ocampo Published on February 24, 2017

businessman on building rooftop looking over city buildings

A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination.

The research found that Australian entrepreneurs prefer to explore business process outsourcing (BPO) opportunities in the Philippines, more than in rival locations such as India.
According to the government think tank, the three main factors that attract Australian firms to the offshoring services offered by the Philippines’ are the following:

•     favorable location and time zone
•     a highly literate and skilled workforce
•     competitive labor rates

 

Time zone similarities

businessman dangling pocket watch over business report charts

The Philippines’ proximity to Australia means that organizations from the two countries can work together almost synchronously. The Southeast Asian nation is in the same time zone as Perth (Western Australia). In addition, there’s only a two-hour difference between the Australian Eastern Standard time and the Philippine time. This allows Australian firms to manage their outsourced projects easily. They can even physically visit their outsourced operation sites at a minimal cost.
Plus, Philippine call center workers also prefer Australian shifts. The minimal time difference between the two locations wouldn’t require major lifestyle changes from Filipino BPO workers. They only need to adjust their work schedule two hours later, which also lets them avoid peak traffic periods. Over time, this arrangement is more sustainable and may lead to higher productivity.
 

A skilled workforce

Filipinos are known globally for their excellent English language skills both in the written and verbal forms. This is the primary skill that most Australian firms require, especially if they’re seeking customer support services for various channels such as the phone, email, social media, and live chat.
The country’s workforce, which is largely well-educated, is also increasing by approximately 600,000 university graduates every year. Other traits such as cultural adaptability, agreeableness, and a natural inclination toward service make Filipino professionals a great fit for outsourced work.
 

Competitive labor costs

Offshoring to the Philippines would also let Australian firms reduce their operation costs. PIDS’ study estimates that they can save around 70% in terms of labor expenses. In Philippine call centers, labor costs are about eight times lower than those in Australia. It’s worth noting, however, that the rates of BPO services vary depending on the client’s specifications and requirements as well as employees’ professional experience and expertise.
 

Challenges

successful business woman shielding self from rain from dark cloud

To make the most of its advantages as an outsourcing destination, the Philippines needs to overcome several challenges, such as:

•     government red tape
•     conflicting business requirements
•     poor infrastructure
•     traffic congestion
•     expensive utilities

However, companies planning to take their operations to the Philippines can avoid these problems by choosing BPO-friendly sites in the Philippines. Among these are Metro Manila, Davao City, Cebu City, Baguio City, Iloilo City, and others.
 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 3 days ago
Brands will face both opportunities and challenges as they navigate the complexities of meeting customer expectations in a rapidly changing environment.

𝗔𝗿𝗲 𝘆𝗼𝘂 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲𝘀 𝗮𝗵𝗲𝗮𝗱?

𝗟𝗲𝘁'𝘀 𝘁𝗮𝗸𝗲 𝗮 𝗹𝗼𝗼𝗸 𝗮𝘁 𝘁𝗵𝗲 𝘁𝗿𝗲𝗻𝗱𝘀 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱 𝘀𝗵𝗼𝘂𝗹𝗱 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗲𝗺𝗯𝗿𝗮𝗰𝗲 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿.

----------
Ready to elevate your efficiency and focus on what you do best?
Outsource your #CustomerExperience for streamlined success.

Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CSat #CX
#OutsourcingCustomerService
Open Access BPO 3 days ago
𝗘𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗶𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on to score your #CallCenter partner's performance: https://buff.ly/3whUbqq

----------
Let us worry about enhancing #CX for your brand so you don't have to.

Talk to us and let our outsourcing experts build a #CustomerSupport team for your business: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 4 days ago
There's nothing quite like quality #CustomerSupport for keeping consumers satisfied and loyal to a brand.

Captivate your customers and ensure brand loyalty with these #CustomerRetention tips: https://buff.ly/3wuq5QA

----------
Empower #CustomerSatisfaction with our #CustomerExperience business solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 4 days ago
𝐒𝐨𝐜𝐢𝐚𝐥 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐬 𝐮𝐬𝐢𝐧𝐠 𝐩𝐬𝐲𝐜𝐡𝐨𝐥𝐨𝐠𝐲 𝐭𝐨 𝐭𝐫𝐢𝐜𝐤 𝐩𝐞𝐨𝐩𝐥𝐞 𝐢𝐧𝐭𝐨 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧.

#CallCenters are common targets for these tactics, aimed at infiltrating a brand's sensitive information and protected strategies.

Here are potential #SocialEngineering techniques that can make you vulnerable to fraud: https://buff.ly/48pFzCX

----------

Partner with a #CallCenter with secure solutions to keep you and your customers' data safe: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #DataSecurity
#FraudDetection #InfoSec
Open Access BPO 5 days ago
It's crucial to meet your customers' expectations, but sometimes unforeseen circumstances can get in the way.

Here's a quick guide on how to handle those challenging moments and come out stronger with our #CustomerSupport strategy: https://buff.ly/42JjRZa

----------
Let's turn mishaps into opportunities: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #CX #CSat
Open Access BPO 5 days ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happy—and keeping them that way—has become an even more demanding task: https://buff.ly/49c1dvz

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO