Community collaboration is a major part of living the brand and moderating content. Image moderation starts with your community members because their compliance to the submission rules is the first...
A recent survey by advisory firm BDO USA revealed that American tech companies are holding back their plans of sending jobs to low-cost offshore destinations. Fortunately for technical support outsourcing...
In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through...
Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing...
As technology keeps on evolving at a rapid pace, call centers in the Philippines commit to system modernization. Call centers play a crucial role in delivering exceptional customer service and...
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Starting a new business can be made a bit easier through technical support outsourcing. But which solutions should these startups delegate? Startups face numerous challenges when it comes to providing...
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring...
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely)...
It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey,...
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