Philippine call center solutions for enhancing online customer service

Philippine call center solutions for enhancing online customer service

OABPO Blog Team Published on March 10, 2014

Philippine-call-center
Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing customer demands, but recent findings reflect the opposite of success in the consuming public.

The latest report by the American Customer Satisfaction Index (ACSI) revealed how brick and mortar stores toppled Internet retailers in customer satisfaction rankings, a thing that may come as a surprise after online shops threatened physical sellers at the height of 2013’s e-commerce and m-commerce trend.

Philippine-call-center--

Easy checkouts and wide selection of readily available products were reported to have contributed to the satisfaction of buyers in traditional stores. On the other hand, long waiting and delayed deliveries during massive holiday sales events were blamed for the poor feedback of online buyers in the ACSI survey.

ACSI claimed that the results are predictive of the brands’ future success and market performance. This means that retailers with high levels of customer satisfaction would return high earnings. The low-rated brands, however, could get back up by fortifying their e-commerce sites through these multi-channeled customer service solutions:

Live chat

Having a live agent available on the website while visitors browse for products is said to improve customer experience and even encourage purchases. Live chat also lets customers consult the brand representative for navigation help around the website, thus making checkouts easier and more efficient.

Callback options

Giving the customers the option to leave an inquiry on the website and get a callback when a customer service representative is available could lessen the frustration associated with online buying. This feature can also be made available on mobile apps and social media accounts of the brand to make its customer service truly multi-channeled.

Tracking and delivery assistance

Philippine call center firms that provide tracking solutions enable customers to track their orders and get arrival dates of deliveries. Alternatively, you could set a delivery calendar or online tracker on your online shop to eliminate the need for customers to call. This is especially helpful during sale seasons when call volumes could reach their peak.

Indeed, retailers could benefit from call center solutions to recuperate from customer satisfaction nosedive.

Open Access BPO grew from a telemarketing startup to an all-around outsourcing firm that provides its clients voice and non-voice solutions including web development and rich media development.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO24 hours ago
Open Access BPO recently held its HIV/AIDS awareness program.
The event, a partnership with the Makati Social Hygiene Clinic, began with a webinar and concluded with an HIV/AIDS screening for the multilingual call center's employees.

Read all about it here: https://buff.ly/3Idnf4g

#WeSpeakYourLanguage
#OneWithHealth
Open Access BPO
Open Access BPO2 days ago
As a trusted #outsourcing firm, Open Access BPO developed a flexible program implementation process that focuses on specific areas of the operation. This ensures that every specification is suited to help your program launch and run seamlessly.

Here's how our flexible outsourcing implementation processes match every partner's operational goals, schedules, and budgets: https://buff.ly/3R7fdxU

----------
Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#BPO #infographics
Open Access BPO
Open Access BPO6 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

----------
Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

#WeSpeakYourLanguage
#HIVawareness #AIDSawareness
#IdeaHubOA #OneForHealth
Open Access BPO
Open Access BPO1 week ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
#LGBTpride
Open Access BPO