Category: Top Story

How call centers measure customer satisfaction

Every leading call center company in the Philippines recognizes the value of customer satisfaction in gaining a competitive advantage in the industry. Customer satisfaction is driven by the excellent service...

By OABPO Blog Team

June 26, 2014

Top Story

How to make your social commerce tactics successful

How can you make the most out of social networking sites when selling goods online? Open Access BPO, a leading call center company in the Philippines, shares tips on how...

By OABPO Blog Team

June 25, 2014

Top Story

How SMS is emerging as a customer service channel

When people hear the term “customer service,” the first thing that would come to their mind are outsourcing, call center, the Philippines, India, or other words that have become synonymous...

By OABPO Blog Team

June 24, 2014

Top Story

How call centers improve their employee onboarding program

A look at any leading call center company in the Philippines can prove the impact of proper employee onboarding to the productivity of the workforce and the overall success of...

By Julie Pearl

June 24, 2014

Solutions Top Story

Customer service hacks: 5 tools for getting a company's attention

These customer services shortcuts should encourage firms providing call center services in the Philippines and other outsourcing hubs to be more proactive and accessible. They also motivate businesses to elevate...

By OABPO Blog Team

June 23, 2014

Top Story

How the Philippine finance and accounting outsourcing grows

A significant portion of the Philippines’ outsourcing clientele is composed of businesses under the finance and accounting industry. This makes the nation a leading destination for basic call center services...

By Julie Pearl

June 23, 2014

Top Story

How effective is Facebook as a customer service channel?

Customer service and back office outsourcing in the Philippines and other BPO capitals benefit from social media for enabling them to provide multiple channels for their services. Among the plethora...

By Julie Pearl

June 20, 2014

Top Story

Will Amazon’s Fire Phone redefine tech support and e-commerce?

After making waves in the e-book reader and tablet markets with their Kindle product line, Amazon has just announced the release of their first smartphone. Interestingly enough, it promises easy...

By Julie Pearl

June 20, 2014

Top Story

Why call centers focus on making repeat customers happy

Why should call center agents treat past buyers like VIPs? Open Access BPO, a leader in call center outsourcing in the Philippines, shares statistics that prove the value of customer...

By Julie Pearl

June 19, 2014

Top Story

Will Facebook’s Slingshot app trump Snapchat?

Many believe that Facebook’s latest Snapchat competitor will finally redeem the social network’s past social app flops, but others still see the pioneer of ephemeral messaging to continue its reign...

By Julie Pearl

June 18, 2014

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