Customer service hacks: 5 tools for getting a company's attention

Customer service hacks: 5 tools for getting a company's attention

OABPO Blog Team Published on June 23, 2014

angry-customer-on-the-phone-customer-service--Open-Access-BPO
These customer services shortcuts should encourage firms providing call center services in the Philippines and other outsourcing hubs to be more proactive and accessible. They also motivate businesses to elevate the level and quality of their services.
Long waiting periods, nonresponsive lines, and getting transferred multiple times—these are just some of the issues that most customers face when trying to reach a company to complain. While some can only hope for call center services to improve, others take matters into their own hands, or rather, the hands of these third party services:

•   GripeO

GripeO--customer-service--Open-Access-BPO

Social media has become a bridge that the public uses to relay their concerns to companies. There, they tag brand accounts or even post their complaints on the company s profile pages. But sometimes, even with all the effort to reach the brand, complaints still go unnoticed.

This is where GripeO comes to the rescue. The service does the social media outreach for you, and if you still don t get any response, GripeO takes your complaint to their “Complaint Marketplace,” where competitors of the company you’re trying to contact can offer you coupons and discounts to win your loyalty.

•   GetHuman

If you’re tired of getting answered by a machine when calling a business, you can give the company’s number to GetHuman. This tool will cut the chase for you and will get you in touch with a live agent instead of an IVR (interactive voice response) system.

•   Measured Up

Measured Up works like GripeO, but it takes reviews instead of mere complaints and distributes those to a public platform where everyone can see whether businesses respond to and resolve the published reviews. For its publicized way of dealing with customer problems, thousands of big brands have partnered with Measured Up to make sure that they don’t miss solving every single issue posted online.

•   Please Press 1

Waiting and manually listening to every IVR session can be time-consuming and, not to mention, costly. Please Press 1 saves you from going through the whole IVR menu by giving you the sequence of numbers to press to reach an actual person instantly.

•   CallRed

CallRed--customer-service--Open-Access-BPO

CallRed is for those who want to bring the issue straight to someone who has the power and authority to take quick action. It bypasses the basic steps, meaning you get past the call center agents and get customer support straight from an executive.

There are more tools and services available for specific customer needs (loans, discounts, bills), but these shouldn’t be a reason for companies to rely on third party services to give good customer experience. It’s good to know that consumers nowadays have wider options to reach brands, but there’s nothing more satisfying than getting excellent customer service directly from the company they do business with.
 
 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
As a multilingual call center, Open Access BPO is home to individuals from different cultures, beliefs, and orientations. We believe that the world thrives when we embrace our differences; when we establish safe spaces that cultivate healthy, open discussions and cultural expression.

Happy World Day for Cultural Diversity for Dialogue and Development to all!

#WeSpeakYourLanguage
#OABPOonDiversityDay #OAonCulturalDiversity
Open Access BPO
Open Access BPO2 days ago
The key to building a brand that customers will remember: embedding empathy into your organizational culture.
Read: https://buff.ly/3Ly8Tf9

----------

Let our dedicated expert #CustomerExperience team define your brand's commitment to your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO