Customer service hacks: 5 tools for getting a company's attention

OABPO Blog Team Published on June 23, 2014

angry-customer-on-the-phone-customer-service--Open-Access-BPO
These customer services shortcuts should encourage firms providing call center services in the Philippines and other outsourcing hubs to be more proactive and accessible. They also motivate businesses to elevate the level and quality of their services.
Long waiting periods, nonresponsive lines, and getting transferred multiple times—these are just some of the issues that most customers face when trying to reach a company to complain. While some can only hope for call center services to improve, others take matters into their own hands, or rather, the hands of these third party services:

•   GripeO

GripeO--customer-service--Open-Access-BPO

Social media has become a bridge that the public uses to relay their concerns to companies. There, they tag brand accounts or even post their complaints on the company s profile pages. But sometimes, even with all the effort to reach the brand, complaints still go unnoticed.

This is where GripeO comes to the rescue. The service does the social media outreach for you, and if you still don t get any response, GripeO takes your complaint to their “Complaint Marketplace,” where competitors of the company you’re trying to contact can offer you coupons and discounts to win your loyalty.

•   GetHuman

If you’re tired of getting answered by a machine when calling a business, you can give the company’s number to GetHuman. This tool will cut the chase for you and will get you in touch with a live agent instead of an IVR (interactive voice response) system.

•   Measured Up

Measured Up works like GripeO, but it takes reviews instead of mere complaints and distributes those to a public platform where everyone can see whether businesses respond to and resolve the published reviews. For its publicized way of dealing with customer problems, thousands of big brands have partnered with Measured Up to make sure that they don’t miss solving every single issue posted online.

•   Please Press 1

Waiting and manually listening to every IVR session can be time-consuming and, not to mention, costly. Please Press 1 saves you from going through the whole IVR menu by giving you the sequence of numbers to press to reach an actual person instantly.

•   CallRed

CallRed--customer-service--Open-Access-BPO

CallRed is for those who want to bring the issue straight to someone who has the power and authority to take quick action. It bypasses the basic steps, meaning you get past the call center agents and get customer support straight from an executive.

There are more tools and services available for specific customer needs (loans, discounts, bills), but these shouldn’t be a reason for companies to rely on third party services to give good customer experience. It’s good to know that consumers nowadays have wider options to reach brands, but there’s nothing more satisfying than getting excellent customer service directly from the company they do business with.
 
 

Join us on facebook
Open Access BPO 6 hours ago
Customers are more likely to stay loyal to brands that build meaningful ties with them. This entails conversational interactions.

If your agents are still not adopting a humanized tone, you need to update your #CustomerService strategy: https://buff.ly/4a5p4NU

----------
Supercharge #CustomerExperience with our skilled teams, hyper-customized ops strategies, training programs, and optimized tech tools: https://buff.ly/3IVyWhl

#WeSpeakYourLanguage
#CustomerSupport #CX
#CSat #CustomerSatisfaction
Open Access BPO 9 hours ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

𝗕𝘂𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿𝗲𝗱 𝘄𝗵𝗶𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?
Find out here: https://buff.ly/43wVUVA

----------
Partner with a multilingual #CX expert for an unforgettable #CustomerExperience:
https://buff.ly/49agL27

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerService #CallCenters
Open Access BPO Yesterday
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
• devise better marketing strategies;
• grow your demographic; and
• increase your revenues.

Here are 5 methods that can help your business have better knowledge of your customers' needs: https://buff.ly/3IWIQPC

----------
Partner only with an outsourcer with the expertise, resources, and manpower your brand needs: https://buff.ly/3PG8V9v

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/3PzDMVm

----------
Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/49cyrdm

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
https://buff.ly/3TSCwPJ

----------
Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

Contact us today and let our program developers know what your goals are, and we’ll help you get there: https://buff.ly/499VtSb

#WeSpeakYourLanguage
#CustomerSupport #CallCenters
#CX #oustourcing #recruitment
Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
https://buff.ly/4962400

----------
Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

#WeSpeakYourLanguage
#CSat #CustomerSupport
Open Access BPO