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4 Customer support tasks only humans can perform

Will artificial intelligence (AI) tools eventually gain enough power to drive all humans out of call centers? Several customer support roles have already been replaced by software and machines. There are now bots that can make consumer purchases for customers, sell travel tickets, approve requests, and others. In many parts of the world and across […]

3 CES 2017 trends customer experience leaders must watch out for

Yet again, the Consumer Electronics Show (CES) impressed everyone with its exciting whirlwind of some of the coolest gadgets and tech trends in consumer electronics. And although these technologies are developed for the mainstream market, their applications in business are impossible to miss. We wouldn’t be surprised if the world’s most innovative brands are already […]

Helping your call center agents break their bad habits

Bad work habits can seriously damage your team’s productivity and engagement. How can you help agents break these negative practices? Upon spotting employees’ counterproductive habits, most managers immediately confront them and tell them off. More often, however, this isn’t enough to shake away people’s stubborn behaviors. But why are habits so hard to break?

4 Things big data can't do for your business

The big data craze isn’t likely to quiet down anytime soon. It’s continuing to build a positive reputation for itself, as it helps organizations solve business-related problems in innovative ways. Across industries, entrepreneurs see data—coupled with the ability to understand it—as a means of fully understanding their customers and business processes. Indeed, plenty of companies […]

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

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Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO2 weeks ago
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