PH gov’t lauds cities with flourishing BPO hubs, names new potential ones

Faith Ocampo Published on April 1, 2016

view-of-Philippine-skyscrapers-at-night

The Philippine government along with leading stakeholders honored several cities in key provinces for their growing contribution to the country’s information technology-business process management (IT-BPM) industry.

In a report, the Department of Science and Technology, the IT and Business Process Association of the Philippine (IBPAP), and Leechiu Property Consultants (LPC) named the cities of Davao and Iloilo as “Centers of Excellence,”

Both cities join Metro Manila, Metro Cebu, Metro Clark, and Bacolod City as premier Philippine locations for their continued growth as business process outsourcing (BPO) hubs and for proving their capability of attracting and hosting major outsourcing firms.
Davao City is home to Open Access BPO’s second Philippine office, which opened in August last year.

external-shot-of-a-street-in-the-Philippines-with-buildings-in-the-distance

Other cities outside Metro Manila were considered as most ready to house outsourcing companies. These Next Wave Cities and it includes the following:

•     Baguio City in Benguet
•     Dagupan City in Pangasinan
•     Malolos City in Bulacan
•     Dasmarinas City in Cavite
•     Lipa City in Batangas
•     Sta. Rosa, Laguna
•     Taytay, Rizal
•     Cagayan de Oro City in Misamis Oriental
•     Dumaguete City in Negros Oriental

Out of 42 locations, these cities were chosen and evaluated based on four main criteria - talent availability, infrastructure, business environment, and cost. All of these help elevate outsourcing in the Philippines, continuously setting the country apart from other global offshoring destinations.

In the briefing held early this week, IBPAP President and CEO Jose Mari Mercado also identified 10 potential new Next Wave Cities:

•     Balanga, Bataan
•     Batangas
•     Iriga, Camarines Sur
•     Laoag, Ilocos Norte
•     Legazpi, Albay
•     Puerto Princesa, Palawan
•     Roxas, Capiz
•     Tarlac
•     Tuguegarao
•     Zamboanga

Mercado said that regularly coming up with a list on prime and prospective BPO hubs in the country provides IT-BPM players an idea on where they can best spend their resources.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 14 hours ago
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 boosts your brands' #SocialMedia presence by:
• Protecting your reputation & credibility
• Creating a safe & positive community for your users
• Encouraging user engagement
• Addressing customer concerns

Now, discover the untold stories of content moderators, their challenges, and the impact they have on our online experiences.

Read our blog now: https://buff.ly/13Fvy03

----------
Let's build a #ContentModeration program that'll address your operational needs, goals, and targeted growth: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#ContentModeration
#BackOfficeSupport
Open Access BPO 16 hours ago
Multilingual #CallCenters commonly offer accent training to their #CustomerService teams.

But the big question is: does accent actually affect #CustomerExperience?

Join us as we explore this topic here: https://buff.ly/JiZPEJD

——————————
Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today.
Let's start planning your ops: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 3 days ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

——————————
Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerExperience #CustomerSupport
#OutsourcingCallCenter #CX #CSat
Open Access BPO 3 days ago
Employees leave when they're not given growth opportunities and exercise the full range of their skills.

Because happy, fulfilled, and motivated employees mean satisfied and loyal customers: https://buff.ly/zEB1yM4

——————————
Trust in a #outsourcing partner that invests in their employee's growth!
Learn more about Open Access BPO's #CareerDevelopment paths for our workforce: https://buff.ly/MoBwtoO

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 4 days ago
Wishing our Muslim families and friends a blessed Eid al-Adha!

May this special day bring you immense joy, peace, and prosperity.
Let us remember the spirit of sacrifice and gratitude.

As families gather, may your homes be filled with warmth and your hearts with happiness.
May the blessings of Allah illuminate your path always.

#WeSpeakYourLanguage
#OABPOholidays #EidAlAdha
#EidAlAdha2025
Open Access BPO 5 days ago
This Pride Month, we reflect on the incredible strength that comes from embracing diverse perspectives and identities.

As a company built on a multilingual and multicultural foundation, Open Access BPO understands that true innovation flourishes when everyone feels a sense of belonging, safe, and protected.

Our commitment to #diversity and #inclusivity is woven into our core values, extending to every individual in our global teams.

We celebrate the LGBTQIA+ community this month and always, standing firm in our belief that respect and understanding pave the way for a more equitable future for all.

Happy #PrideMonth!

#WeSpeakYourLanguage
#OneWithDiversity #UnitedByLove
#OABPOSpeaksWithPride #Pride2025