Why call centers in the Philippines are on a provincial shift

Why call centers in the Philippines are on a provincial shift

OABPO Blog Team Published on February 27, 2014

call-centers-in-the-Philippines
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.

We’ve pointed out several times in the past how the southern metropolis is attracting foreign and local businesses alike through its convenient geographic location. The geohazard maps produced by Ateneo de Manila University indicate the same factor behind the move, as stated in the university’s Mapping Philippine Vulnerability to Environmental Disasters project.

New York-based real estate services firm Cushman & Wakefield seconded this in its February 2014 research, saying that Davao is the most viable Philippine city for business process outsourcing (BPO) work, considering the low environmental risk companies might face while operating there.

Advantage over other cities

The research said that among the Next Wave Cities (NWC) in the country groomed as future BPO hubs, Davao has the relatively lowest geophysical and climate risk. The city aced NWC scoring conducted by the Information Technology and Business Process Association of the Philippines (IBPAP), particularly under the infrastructure availability, business environment, and risk management criteria.

call-centers-in-the-Philippines--

For passing industry and government benchmarks, Davao solidified itself as the top alternative to Cebu City and Metro Manila for BPO investments and operations.

Seeing how much attention the city is gaining, Davao’s Investments and Promotions Center expects more BPO companies to open Davao branches or even shift headquarters there. The center’s officer-in-charge Ivan C. Cortez said that in addition to the city’s business feasibility, its low saturation rate further makes the southern metro ideal for BPO ventures.

He remarked, “Since it is not yet saturated, the turn-over rate will not be very high compared to Manila and Cebu and given the low environmental risk, as compared to other cities, it is expected for Davao to top the list.”

Davao is also among the seven Philippine cities that either debuted or advanced positions in the 2014 Tholons International Top 100 Outsourcing Destinations Report.

Remote site for call centers in the Philippines

The Cushman & Wakefield study implied that although outsourcing investors are shifting to the Philippines, the country’s vulnerability to environmental hazards undermines its full economic development. And from the perspectives of a foreign investor or developer, the risks take away real estate and outsourcing conduciveness.

As natural disasters are seasonally imminent in the Philippines, it is crucial for companies to scout for a business location that guarantees interminable flow or have alternative sites where business can continue lest the main office is affected by a disaster. The study backed this, saying “Understanding these risks and how it impacts different locations is critical to determining the appropriate strategies for operations, site selection, development mix, or portfolio and asset management.”

Given the country’s susceptibility to weather-related disasters, it is advisable for Philippine contact centers to prioritize alternative office location when developing their business continuity plans.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO3 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO7 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO