Call centers in the Philippines ranked second best in the world

OABPO Blog Team Published on January 20, 2014

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Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top 100 Outsourcing Destinations Report.

The Philippines’ National Capital Region surpassed Mumbai, India in the overall ranking, placing the Philippine region in third place and making second placer Metro Manila the only non-Indian city in the top seven.

Bangalore remains at the number one spot, but several Southeast Asian cities gained pace, including the Philippines’ Sta. Rosa, Bacolod, and Davao.

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Laguna’s industrial city, Sta. Rosa, moved two ranks up from 84 in 2013 to 82 this year. Bacolod and Davao also climbed a notch higher; while 8th placer Cebu and 99th placer Baguio remained in the positions they landed last year.

Meanwhile, Iloilo took two steps down from last year s 93 to this year’s 95.

Bacolod City councilor Jocelle Batapa-Sigue said that Tholons has been sensing Bacolod to join the list in 2006, and it did land in the 100th spot in 2010.

“We dropped out of the list in 2011 and 2012 but has successfully re-entered in 2013, the same year when Bacolod was promoted to be among the Centers of Excellence for Information Technology-Business Process Management (IT-BPM) in the Philippines, joining Metro Manila, Cebu and Clark, Pampanga,” Batapa-Sigue said.

The cities’ outsourcing capacities measured by Tholons are based on scale and quality, cost, business catalyst, infrastructure, risk profile, and quality of life.

The Tholons framework lists six basic things that businesses consider in an outsourcing location, namely operational environment, business environment, non-business environment, risks to business, skills and scalability, and savings.

The Top 100 Outsourcing Destinations is a trusted ranking source of industry leaders and is one of the flagship projects of Tholons since its first edition came out in 2006.

Open Access BPO is among the top call center outsourcing firms that operate in the Philippines. Let us put your business above industry rankings through the voice services we provide.

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Open Access BPO 9 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—ฆ๐—›๐—œ๐—™๐—ง ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€

Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 13 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

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Open Access BPO 23 days ago
The world is getting smaller, and your customers come from all corners of it!
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Open Access BPO 23 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
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Open Access BPO 23 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
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Open Access BPO 24 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

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