Davao: The new center of BPO in the Philippines?

Davao: The new center of BPO in the Philippines?

OABPO Blog Team Published on November 20, 2013

bpo-in-the-philippines-The devastation recently brought by natural calamities to Visayan cities may have disheartened industries from investing in the region, but for the business process outsourcing (BPO) in the Philippines, there’s always a way for businesses to flourish.

Davao City, Mindanao’s commercial center and third most significant Philippine metropolis, is being groomed as the country’s next IT and call center outsourcing hub. Investors are seeing how they can benefit from the city’s location and population, making it part of their overall business continuity plan.

Davao does not get in the way of typhoons as often as other southern metros do. Also, the city bore little damage from the earthquake and typhoon that recently ravished alternative outsourcing sites, Cebu and Iloilo. Seeing how the province is seemingly calamity-void, outsourcing businesses play with the idea of putting up more remote sites there, lest their Manila and abroad operations get hampered by disasters.

The largest Philippine city is home to nearly two million people, making it the fourth most populated city in the country. As population can equate to labor force, prospective outsourcers also see an asset in Davao’s locals. Right now, there are around 21,000 Davaoenos wheeling outsourcing firms in the territory. If expansion plans push through, the number might reach 30,000 to 35,000, as projected by Bert Barriga, ICT Davao president.

businessman-carrying-luggage-across-the-street

In a country where natural disasters are seasonally imminent, finding a business location that assures an interminable flow might just be the most crucial step for companies that are eyeing BPO in the Philippines for their remote operations.With developments on the way, it looks like the expansion plans and employment hikes are indeed pushing through. Two IT parks are bound to be completed by January 2014 in Matina, one of Davao’s commercial centers. The property development will erect two five-story facilities that are about 2,000 square meters each in area and can house at least 4,500 employees.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 hours ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO
Open Access BPO3 days ago
#CallCenter leaders play a central role in helping campaigns grow. Team leaders especially are responsible for the progress and the quality of service that #CustomerSupport agents provide the brand's customers.

Here are the 5 biggest enemies of great leadership (and a few tips on how to be a good leader): https://buff.ly/3M5iMC0

Find great call center agents and team leaders to manage your brand's growth when you partner with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO