Davao: The new center of BPO in the Philippines?

Davao: The new center of BPO in the Philippines?

OABPO Blog Team Published on November 20, 2013

bpo-in-the-philippines-The devastation recently brought by natural calamities to Visayan cities may have disheartened industries from investing in the region, but for the business process outsourcing (BPO) in the Philippines, there’s always a way for businesses to flourish.

Davao City, Mindanao’s commercial center and third most significant Philippine metropolis, is being groomed as the country’s next IT and call center outsourcing hub. Investors are seeing how they can benefit from the city’s location and population, making it part of their overall business continuity plan.

Davao does not get in the way of typhoons as often as other southern metros do. Also, the city bore little damage from the earthquake and typhoon that recently ravished alternative outsourcing sites, Cebu and Iloilo. Seeing how the province is seemingly calamity-void, outsourcing businesses play with the idea of putting up more remote sites there, lest their Manila and abroad operations get hampered by disasters.

The largest Philippine city is home to nearly two million people, making it the fourth most populated city in the country. As population can equate to labor force, prospective outsourcers also see an asset in Davao’s locals. Right now, there are around 21,000 Davaoenos wheeling outsourcing firms in the territory. If expansion plans push through, the number might reach 30,000 to 35,000, as projected by Bert Barriga, ICT Davao president.

businessman-carrying-luggage-across-the-street

In a country where natural disasters are seasonally imminent, finding a business location that assures an interminable flow might just be the most crucial step for companies that are eyeing BPO in the Philippines for their remote operations.With developments on the way, it looks like the expansion plans and employment hikes are indeed pushing through. Two IT parks are bound to be completed by January 2014 in Matina, one of Davao’s commercial centers. The property development will erect two five-story facilities that are about 2,000 square meters each in area and can house at least 4,500 employees.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO3 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO6 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage