Davao: The new center of BPO in the Philippines?

Davao: The new center of BPO in the Philippines?

OABPO Blog Team Published on November 20, 2013

bpo-in-the-philippines-The devastation recently brought by natural calamities to Visayan cities may have disheartened industries from investing in the region, but for the business process outsourcing (BPO) in the Philippines, there’s always a way for businesses to flourish.

Davao City, Mindanao’s commercial center and third most significant Philippine metropolis, is being groomed as the country’s next IT and call center outsourcing hub. Investors are seeing how they can benefit from the city’s location and population, making it part of their overall business continuity plan.

Davao does not get in the way of typhoons as often as other southern metros do. Also, the city bore little damage from the earthquake and typhoon that recently ravished alternative outsourcing sites, Cebu and Iloilo. Seeing how the province is seemingly calamity-void, outsourcing businesses play with the idea of putting up more remote sites there, lest their Manila and abroad operations get hampered by disasters.

The largest Philippine city is home to nearly two million people, making it the fourth most populated city in the country. As population can equate to labor force, prospective outsourcers also see an asset in Davao’s locals. Right now, there are around 21,000 Davaoenos wheeling outsourcing firms in the territory. If expansion plans push through, the number might reach 30,000 to 35,000, as projected by Bert Barriga, ICT Davao president.

businessman-carrying-luggage-across-the-street

In a country where natural disasters are seasonally imminent, finding a business location that assures an interminable flow might just be the most crucial step for companies that are eyeing BPO in the Philippines for their remote operations.With developments on the way, it looks like the expansion plans and employment hikes are indeed pushing through. Two IT parks are bound to be completed by January 2014 in Matina, one of Davao’s commercial centers. The property development will erect two five-story facilities that are about 2,000 square meters each in area and can house at least 4,500 employees.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO3 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO7 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO