What traits should you look for in a reliable outsourcing firm?

OABPO Blog Team Published on February 24, 2014

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For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins.

But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then the venture would defeat its purpose and may stain the company’s name more than redeem it. This can obviously be even more damaging for a business with a spotless status in its industry.

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If you partner with a company that’s notorious for letting down the brands it represents, it might pull your reputation down along with it. And once the damage has been done, wiping the slate clean can be difficult. That’s why it pays to know your service vendors well before you could sign a deal with them to prevent an outsourcing disaster from happening.

How would you do so? Do your basic homework by doing a background check of your prospective business partners. Talk to their previous clients, study the effectiveness of the solutions they offer, and find out if they pass their industry benchmarks. Ultimately, see if the firm possesses the following characteristics of a trustworthy business partner:

Adherence to business ethics

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You can tell if a firm has good work ethics if it has the best interest of its workers and customers in mind when considering every decision it has to make. Their user agreement contracts and advertisements may even be a reflection of their adherence to ethics.

Observe if they exploit their customers’ lack of product knowledge or mislead their promotions to hike sales. Here, you could refer to the company’s previous clients to ask if prices are reasonable, trial periods are absolutely free of charge, subscription cancellations are hassle-free, or refunds are allowed if the company is at fault.

Pro-employee policies

There have been outsourcing firms that went under public trials for violating labor codes. Don t be associated with image-demolishing companies by knowing upfront whether they uphold employee rights by allowing workers to organize unions and work under healthy conditions with the necessary benefits and incentives.

Industry and market recognition

You’ll know if the contract is worth signing if business experts themselves commend your vendor’s industry compliance and approve of the kind of service it provides. You could refer to the criteria of the awards the firms received to have an idea about the service quality you might get by becoming their client. Reading about market studies and customer surveys could also show you the level of reception the public has for your prospective partner.

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Open Access BPO 5 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—ฆ๐—›๐—œ๐—™๐—ง ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€

Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 9 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

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Open Access BPO 19 days ago
The world is getting smaller, and your customers come from all corners of it!
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Open Access BPO 19 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 19 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO 20 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

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