Author: Audrey Reyes

Gen Z: The New Workforce Awakens for BPOs and Call Centers

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Baby…One More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year.     Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train […]

[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant

While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is believed to become an economic giant in the years to come. In this infographic, Open Access BPO highlights significant industry figures and discusses how the […]

6 Helpful Solutions for Managing Workplace Diversity Challenges

Workplace diversity has now become a norm rather than a novelty. Surveys done by management consulting firm McKinsey show there are significant benefits in embracing it beyond lip service. Internally, diversity and inclusion (D&I) programs promote employee satisfaction and retention, ignite creativity, and broaden knowledge across the board. These programs are critical in solving diversity […]

[INFOGRAPHIC] 5 Essential Customer Service Languages for International Reach

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

Open Access BPO: Premier outsourcing partner for On-Demand Gig Economy

The on-demand Gig Economy is here to stay. While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power. Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from […]

How Open Access BPO Empowers a Top Gig Economy Industry Leader

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […]

[Infographic] How Open Access BPO is Ensuring Continuous Ops During COVID-19

It has been three months since the effects of the COVID-19 were felt around the world. It halted many business operations across industries, consequently pulling down revenues and threatening employment. As a multilingual business process outsourcing (BPO) firm, workforce safety is a top priority at Open Access BPO. In fact, employee health and safety measures […]

Open Access BPO goes Monochrome: The year-ender of the decade

In true Open Access BPO fashion, a year of hard work won’t be complete without a fun and festive year-ender. For the last event of this decade, we went MONOCHROME. Gigantic black-and-white chess pieces adorned the stage and a photo wall featuring the names of all the Makati employees added pizzazz to the night. The […]

Outsourcing to beat the e-commerce holiday shopping rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The e-commerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]

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Open Access BPO3 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
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Open Access BPO4 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

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Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
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Open Access BPO5 days ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

#WeSpeakYourLanguage
#HIVawareness #AIDSawareness
#IdeaHubOA #OneForHealth
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Open Access BPO5 days ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
#LGBTpride
Open Access BPO
Open Access BPO6 days ago
#Email is one of the most important #CustomerService channels.
The key to optimizing it is to ensure that your messages are easy to digest and straight to the point.

Here are 7 tips for effective communication via email: https://buff.ly/3npmN9M

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Let a multichannel #CustomerService expert do the work for you: OpenAccessBPO.com/get-started

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#CustomerSupport #CustomerCare
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Open Access BPO
Open Access BPO1 week ago
#Throwback:
More than a celebration, #Pride is a commemoration of a violent past that gave light to the LGBTQIA+ community's plights.

We asked some Open Access BPO employees what they resist against and for: https://buff.ly/3HSZbDF

#WeSpeakYourLanguage
#CelebratePride #Pride #PrideMonth
#PrideMonth2022 #LGBTpride #FBF #FlashbackFriday
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