Open Access BPO: Premier outsourcing partner for On-Demand Gig Economy

Open Access BPO: Premier outsourcing partner for On-Demand Gig Economy

Audrey Reyes Published on August 18, 2021

The on-demand Gig Economy is here to stay.

handling on demand gig economy marquee

While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power.

Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from employees.

In fact, about 58% of employees surveyed in the US want to continue freelancing post-pandemic. This can help freelance-centric businesses expand their services and platforms.

Motivate to Innovate

Gig Economy is bigger than you might imagine. Whether you’re a Gig Economy business owner or a platform user, you’ve contributed in some way to the industry that’s projected to be worth USD 455 billion by 2023.

In addition, the growing buyer demand has opened up lucrative avenues for freelancers to cash in on. Thus, brands are faced with growing competition and concerns about making their brands stand out.

Outsourcing for Success

on demand gig economy worker ringing doorbell making delivery to customer

But what does a business need to get leverage? Simple: a trusted outsourcing partner.

Twelve Gig Economy brandsβ€”both big and smallβ€”have grown with Open Access BPO’s high touch support. And these brands span the entirety of the industry’s sectors: asset-sharing services; transportation-based services; professional services; and handmade goods, household, and miscellaneous services.

With over 13 years of outsourcing expertise, Open Access BPO provides multilingual and multichannel customer experience, back office support, and content management services to these on-demand Gig Economy brands. What’s more, businesses can easily scale up with ad hoc task processes depending on specific needs.

Read More

Before You Go

You can read about one of those brandsβ€”a top Gig Economy platform with over 140,000 users in the US, Europe, and Canadaβ€”in our latest case study on empowering the industry through customer experience. Download our deck to explore the Open Access Difference and see expert insights on the Gig industry.

Open Access BPO is a premier outsourcing firm offering hyper customized solutions to fit any of your brand’s needs. We offer multichannel customer support, available 24/7 and in over 30 languages. Contact us to get started on your outsourcing journey! Open for all industries, as well as local and international brands.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO3 days ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO3 days ago
It's π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π—²π—Ώπ˜ƒπ—Άπ—°π—² π—ͺ𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO6 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
β€’ staffing
β€’ training
β€’ quality assurance, and
β€’ service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO