Faith Ocampo, Author at Open Access BPO

Customer Support Global Outsourcing Multilingual Call Center Services Philippine Outsourcing

Capture the Chinese Market by Targeting These Industries

Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China....

By Faith Ocampo

June 9, 2017

Customer Experience

6 Customer experience ‘firsts’ that matter and how you can ace them

First impressions last long, so make sure your brand has its best foot forward when it comes to customer experience. It goes without saying that delivering exceptional customer experiences has...

By Faith Ocampo

June 8, 2017

Customer Experience Customer Support Performance Management

Top 5 reasons why your customers don’t trust you

If you’re suffering from increasing customer churn rates, that’s an indication that you’re doing something wrong. In most cases, customers abandon brands they don’t trust. It may be due to...

By Faith Ocampo

June 7, 2017

Call Center Industry Customer Experience Customer Support

Why do you need to have a single customer view?

At a time when customers are communicating with brands using multiple channels, contact centers must have a single and unified view of the customer. You’ve probably encountered the concept of...

By Faith Ocampo

June 6, 2017

Customer Experience

8 Basic customer service principles that entrepreneurs often forget

Are your customer support strategies tied to effective principles? Too often, entrepreneurs get lost in the technical side of business that they forget some of the most basic and most...

By Faith Ocampo

June 5, 2017

Call Center Agents Customer Support Employee Engagement Performance Management

The Worst Enemies of Great Call Center Leadership

Effective leadership is the bedrock of success. A great call center leader possesses a unique blend of skills and qualities that empower them to guide their team towards excellence. However,...

By Faith Ocampo

June 1, 2017

Call Center Agents Employee Engagement

8 Signs your organizational culture is crashing down

A declining organizational culture is the last thing your business needs. Here are 8 signs your brand is going on a downward spiral. A healthy and thriving organizational culture promotes...

By Faith Ocampo

May 25, 2017

Global Outsourcing

How data-driven storytelling helps businesses make rational decisions

Every organization that gathers and analyzes data has a story to tell, so why aren’t they out there telling their stories? Most companies know that they need technical expertise to...

By Faith Ocampo

May 23, 2017

Call Center Industry Global Outsourcing Philippine Outsourcing Solutions

8 Signs That Your Startup Company is Ready to Go International

Table Of Contents Advantages in Startup Globalization Challenges of Startup Expansion Indicators of an Expansion-Ready Startup Outsourcing for International Expansion Startup international expansion is one of the best achievements your...

By Faith Ocampo

May 19, 2017

Customer Experience Customer Support Solutions

4 Call center technologies that can help reduce your operation costs

Acquiring sophisticated call center technologies may be costly at first, but by streamlining your internal processes, they can help you reduce your operation costs in the long run. When running...

By Faith Ocampo

May 16, 2017

Author: Faith Ocampo

Capture the Chinese Market by Targeting These Industries

6 Customer experience ‘firsts’ that matter and how you can ace them

Top 5 reasons why your customers don’t trust you

Why do you need to have a single customer view?

8 Basic customer service principles that entrepreneurs often forget

The Worst Enemies of Great Call Center Leadership

8 Signs your organizational culture is crashing down

How data-driven storytelling helps businesses make rational decisions

8 Signs That Your Startup Company is Ready to Go International

4 Call center technologies that can help reduce your operation costs