A lot of people understand how vital content moderation is. Unfortunately, blunders like the GIPHY content moderation slip-up still happen. In March 2018, GIPHY, a popular online platform for sharing...
Facebook and Google are on the verge of a really bad breakup with global brand Unilever if they fail to moderate their content properly. Like an early Valentine’s date gone...
The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents...
Is your call center equipped to fend off cyberattacks or to comply with new data security regulations? As technology continues to grow, the number of ways it can be exploited...
Improving the quality of work life your call center agents experience can help enhance the customer experience. How often do you ask your employees how they’re doing? Aside from the...
How do you know if a call center environment is becoming unhealthy? Here are some signs of workplace toxicity that you need to spot. Within call centers, customer interactions remain...
In the world of fast-paced communication and instant gratification, text messaging should’ve been passe by now. But SMS isn’t dead yet, and it still holds potential for customer service and...
How will your business reach international customers in this ever-expanding global economy? Reaching out to international markets may be difficult, but it’s a crucial step in expanding your business on...
Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a customer experience an excellent one? Would you consider a normal,...
Prevention is better than cure. But in customer experience, it may be the other way around. Why is this so? Have you ever had a less-than-stellar customer experience with a...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.