This June, LGBTQIA+ communities all over the world are celebrating Pride Month. Amid Pride celebrations, Open Access BPO expresses and extends full support to its very own LGBTQIA+ members. I’d...
Improving the quality of work life your call center agents experience can help enhance the customer experience. How often do you ask your employees how they’re doing? Aside from the...
How do you know if a call center environment is becoming unhealthy? Here are some signs of workplace toxicity that you need to spot. Within call centers, customer interactions remain...
Your agents’ experience matters just as much as customers’ happiness. Every contact center’s goal is to deliver an effortless consumer experience. In an ideal world, that means brief (or none...
Are you sure your gamification strategy will work? Since the start of the recent decade, call centers have been using gamification, along with other employee engagement tactics, as a way...
The ability to adjust your workforce accordingly is key toย an efficient and effective call center. Call centers can be tough to manage. There are some days that the workload becomes...
Table Of Contents Benefits of a Multichannel Team to the Brand and the Customers Key Characteristics of a High-Performing Multichannel Team Building a Multichannel Dream Team Pitfalls to Watch Out...
Creating an organizational culture that promotes staff engagement is a continuous process. How should call centers engage new hires and make them feel part of the team? From the moment...
Over the last years, as outsourcing managers have begun to realize the value of their people, employee engagement emerged as a big topic in business. But even if we keep...
Asking the right questions yield the right answers. But how do call centers know which questions to ask customers? Here’s how they can hone this underrated skill. Knowing how to...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.