Category: Call Center Industry

Connecting with Teams, Clients, and Customers During COVID-19

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless...

By Luis Anthony Oliveros

March 25, 2020

Call Center Industry Customer Experience Customer Support Global Outsourcing Solutions

Outsourcing to Beat the eCommerce Holiday Shopping Rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year....

By Audrey Reyes

December 3, 2019

Call Center Agents Call Center Industry Customer Experience Customer Support

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to...

By Audrey Reyes

October 13, 2019

Call Center Agents Call Center Industry Culture Employee Engagement Event Open Access BPO Performance Management

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees...

By Wendy Pilar

August 3, 2019

Call Center Industry Customer Experience

Boost Customer Experience by Improving Data Security

Did you know that upholding your customer data protection policy can have something to do with boosting customer experience? Businesses must prioritize the protection of customer data, especially when data...

By Emily Bartels

June 5, 2019

Call Center Industry Solutions

Is Outsourcing Still Viable Despite the Risk of Call Center Fraud?

One of the most dangerous call center outsourcing risks you can face is fraud. But should you really get discouraged? As a business owner, you are constantly seeking ways to...

By Audrey Reyes

May 29, 2019

Call Center Industry Content Moderation Customer Support Open Access BPO

Open Access BPO recognized as a top service provider

WASHINGTON DC, May 29, 2019 - Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and...

By Luis Anthony Oliveros

May 29, 2019

Call Center Industry Global Outsourcing Philippine Outsourcing

The Philippines’ Technical Agility Ranks Highly in the Global Competitive Arena and How It Can Sustain Its Outsourcing Trajectory

Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index....

By Luis Anthony Oliveros

November 20, 2018

Call Center Industry Customer Experience Customer Support Solutions

Going the Extra Mile to Deliver Excellent Customer Experience

Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving...

By Faith Ocampo

February 26, 2018

Call Center Industry Global Outsourcing Performance Management

What can the EU’s new data security and privacy policy mean for call centers?

The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents...

By James Glenn Gomez

February 12, 2018

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Open Access BPO 4 days ago

𝗔𝗜 𝗶𝘀𝗻'𝘁 𝗮 𝘀𝘁𝗮𝗳𝗳 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻, 𝗶𝘁'𝘀 𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿.

The conversation around AI often focuses on full automation, but the real advantage lies in 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐀𝐮𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧.
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Open Access BPO 7 days ago

Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

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At Open Access BPO, we use tried-and-tested processes to target shrinkage and elevate #CX.

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Open Access BPO 9 days ago

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Open Access BPO 48 days ago

#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.

The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV

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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

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Open Access BPO 54 days ago

Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.

Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f

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Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz

#WeAreOABPO
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Open Access BPO 56 days ago

Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.

But entering a new market comes with challenges. Partnering with a truly capable #outsourcing #CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.

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