Connecting with Teams, Clients, and Customers During COVID-19

Connecting with Teams, Clients, and Customers During COVID-19

March 25, 2020

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19.

Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service.

Flexible Work During Community Quarantine

After closely monitoring the situation, we classified our employees into two groups: those who are working from home and those who prefer to work on-site.

Desktop units have been deployed for employees working from home. Their shifts will proceed as scheduled.

Those who have chosen to continue working at our offices are coordinating with their immediate heads and managers. With the community quarantine enforced over Luzon, however, we organized a skeletal workforce as permitted by our Program Managers and clients for our Makati sites.

Safe temporary housing has been provided for employees who live outside Makati City and have no access to a work from home arrangement.

Adjusted Payroll Policies

We recognize the passion of our staff even more during this crisis. They will also receive extra allowances and benefits based on their work setup.

Those who have applied for the national government s financial assistance will also be duly assisted.

Health Care And Preventive Measures In And Out Of The Workplace

The safety of our team will always be our top priority. We have implemented the following preventive measures to safeguard our frontline employees’ health and security amid COVID-19:

  • Sanitary and health measures such as disinfection of offices and temperature check upon arrival
  • Strict monitoring of social distancing within offices
  • Best practices of proper hand sanitation such as frequent hand washing and use of alcohol or gel sanitizer
  • Health care assistance such as teleconsultation and COVID-19 testing for at-risk employees will be accommodated by our health partner

During this unprecedented time, we encourage everyone to comply with the government’s and health organizations’ directives to help prevent the further spread of the COVID-19 virus.

We will keep in touch as we receive updates regarding the situation. Thank you and stay safe!

Alistair Roque works as a content writer and blogger for Makati-based outsourcing company Open Access BPO. He spends most of his time writing about modern marketing tools, customer service, customer experience, and consumer tech.

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