Category: Customer Experience

Customer Experience Customer Support Live Chat Support

3 Signs that your company needs live chat support

When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its...

By Julie Pearl

February 27, 2015

Customer Experience Data Security

Social Engineering Techniques That Threaten Call Centers

How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust...

By OABPO Blog Team

February 24, 2015

Customer Experience Customer Support

The 4 Basic Steps to Customer Service Recovery

Failing to meet customer expectations is one of the biggest no-nos that any customer service provider should never commit. What truly sets exceptional businesses apart is their ability to efficiently...

By Julie Pearl

February 12, 2015

Customer Experience

Stages of customer experience a Philippine call center must ace

Delivering great customer experience is one of the many goals that every Philippine call center requires its agents to achieve. Actually doing so, however, is easier said than done. With...

By Julie Pearl

February 6, 2015

Call Center Industry Customer Experience Customer Support

Overcoming the Common Causes of Customer Attrition: Key Insights and Effective Solutions

Table Of Contents The Impact of Customer Attrition on Business Success Types of Customer Attrition and Their Impact on Businesses Causes of Customer Attrition: What Makes Customers Leave? The Financial...

By Julie Pearl

January 21, 2015

Call Center Industry Customer Experience

What Customer Experience Means to Different Generations

Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both...

By OABPO Blog Team

January 13, 2015

Call Center Industry Culture Customer Experience Customer Support

3 Tips for Adapting a Customer Service Language

Customer service language that speaks directly to the hearts of a brand’s diverse clientele is the key to unlocking unparalleled customer satisfaction and unwavering brand loyalty. This is why language...

By Julie Pearl

January 9, 2015

Customer Experience Customer Support

How Your Business Language Can Make Or Break Customer Service

Your business language does more than just formality or professionalism. Here’s how you can capitalize on its advantages. As people grow up, they are taught the importance of choosing the...

By Julie Pearl

December 23, 2014

Call Center Industry Customer Experience Customer Support

UI Tune-Up: A Customer Service Must-Do for the Holidays

Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of...

By OABPO Blog Team

November 13, 2014

Call Center Agents Customer Experience Customer Support Philippine Outsourcing

From Frustration to Elevated Customer Satisfaction: The First 5 Things You Need to Say to an Upset Customer

A fundamental aspect of customer service is effectively handling upset customers, as their satisfaction and loyalty can have a significant impact on the overall reputation and profitability of a business....

By OABPO Blog Team

November 11, 2014

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