Category: Customer Support

Customer Experience Customer Support Technical Support

Will tech support outsourcing benefit my in-house help desk?

We recently talked about the difference between the commonly interchanged help desk and technical support call center—the former serves employees of the organization where it operates, while the latter attends...

By OABPO Blog Team

April 22, 2014

Customer Experience Customer Support

What are the consumer problems customer service outsourcing can solve?

Customer service outsourcing comes as a way for companies to cut costs and focus on core competencies while the service provider takes care of the consumer relations. While outsourcing proves...

By OABPO Blog Team

April 21, 2014

Call Center Agents Customer Support

Is a technical support call center the same as a help desk?

Here’s a quick answer to the main question: No, a technical support call center is not the same as a help desk. It’s a common mistake to interchange the two...

By OABPO Blog Team

April 14, 2014

Customer Support

How breach of client confidentiality hurts customer service reputation

Compromised client confidentiality deals a fatal blow on customer service. Here’s how impactful it could get. Maintaining client confidentiality is not just an ethical responsibility but a critical factor in...

By OABPO Blog Team

March 5, 2014

Call Center Industry Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services

Do Accents in Call Centers Make or Break Customer Satisfaction?

Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some...

By OABPO Blog Team

February 28, 2014

Call Center Agents Call Center Industry Customer Support

Outsourcing to a call center: The Philippines or China?

The Philippines and China are two countries that come to mind when outsourcing to a call center. Here’s what each country has to offer. As a business owner looking to...

By OABPO Blog Team

January 27, 2014

Customer Experience Customer Support

What new technologies can help improve customer service?

Businesses need to keep up with new customer service technology to keep customers happy. Let’s have a look at some examples of these. Customer service technology plays a key role...

By OABPO Blog Team

January 2, 2014

Customer Experience Customer Support Solutions

How Can a Technical Support Call Center Balance Quotas and Call Quality?

While quotas are commonly given to outbound telemarketers, an emerging belief is that inbound technical support call centers should also set quotas for cross-sales. If you are wondering how sales are...

By OABPO Blog Team

December 9, 2013

Call Center Industry Customer Experience Customer Support

How Customer Service Boosts Customer Loyalty

Customer service and customer loyalty go hand in hand, which is why you have to prioritize delivering what’s best for your customers. Customer service, often regarded as the frontline of...

By OABPO Blog Team

October 31, 2013

Customer Experience Customer Support Global Outsourcing Solutions

How ecommerce outsourcing helps attract more online shoppers

The growth of the Internet and massive mobile penetration are among the main drivers of global ecommerce adoption. The convenience brought by these factors presented a multitude of business opportunities,...

By OABPO Blog Team

October 24, 2013

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Open Access BPO 11 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 12 days ago

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗶𝗻 𝟮𝟬𝟮𝟲 𝗺𝗲𝗮𝗻𝘀 𝘁𝗮𝗰𝗸𝗹𝗶𝗻𝗴 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗿𝗼𝗴𝘂𝗲 𝗔𝗜, 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗲𝗮𝗱‑𝗼𝗻.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

💡 Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 13 days ago

#Startups grow fast, but scaling #CustomerExperience often lags behind.

#AI‑powered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.

The result? Faster resolutions, leaner operations, and a support model that flexes with demand.

If you're building a business that's ready to scale smarter, this is worth a read!

👉 Discover how AI‑powered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q

#OpenAccess

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Open Access BPO 44 days ago

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗿𝗶𝗻𝗴𝘀 𝗛𝗼𝗽𝗲 𝘁𝗼 𝗖𝗵𝗶𝗹𝗱𝗿𝗲𝗻 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝘄𝗶𝘁𝗵 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗕𝗮𝗹𝗮𝘆 𝗣𝗮𝘀𝗶𝗹𝘂𝗻𝗴𝗮𝗻 | https://buff.ly/jg8HvYF

Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.

On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.

We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.

𝘚𝘦𝘦 𝘩𝘰𝘸 𝘢 𝘴𝘪𝘮𝘱𝘭𝘦 𝘥𝘢𝘺 𝘰𝘧 𝘨𝘪𝘷𝘪𝘯𝘨 𝘣𝘦𝘤𝘢𝘮𝘦 𝘢 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘧𝘰𝘳 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘪𝘯𝘷𝘰𝘭𝘷𝘦𝘥: https://www.openaccessbpo.com/blog/open-access-balay-pasilungan-outreach/

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 82 days ago

Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, 𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙍𝙖𝙞𝙣𝙗𝙤𝙬: 𝘾𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙎𝙖𝙛𝙚 𝙎𝙥𝙖𝙘𝙚𝙨 𝙏𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙡𝙡𝙮𝙨𝙝𝙞𝙥 focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork

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Open Access BPO 84 days ago

Sharing a simple, but meaningful, #PrideMonth message from Open Access Vice President, Joy Sebastian as we continue the celebration with our wider community.

Pride is about belonging, respect, and creating a workplace where everyone feels seen, valued, and supported living their authentic truths. This week is a reminder that inclusion is something we build together, every day, through understanding, openness, and genuine connection.

At #OpenAccess, we stand with our #LGBTQ+ community and reaffirm our commitment to a culture where everyone can show up as their full selves at work and beyond.

Happy Pride!

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork

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