[Infographic] 5 Industries that need a multilingual call center

[Infographic] 5 Industries that need a multilingual call center

James Glenn Gomez Published on November 28, 2017

How will your business reach international customers in this ever-expanding global economy?

Reaching out to international markets may be difficult, but it’s a crucial step in expanding your business on a global scale. However, instead of starting from scratch and investing in establishing your local offices in each country, partnering with multilingual call centers can help jumpstart your expansion. This can help create an advantage over your competitors.

By outsourcing your customer support to such businesses, your company can bridge the gap between you and your foreign customers. To help, here are 5 industries where multilingual contact centers can ensure success.

multilingual industries call center

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Branding must be consistent across a company's operations. But how about for outsourced #CustomerSupport programs?

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To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they're using.

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• [Infographic] How Open Access BPO Implements Its Programs: https://buff.ly/3pbHqXW

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Listening to what your customers have to say about your products and services help enhance your business strategy, boost engagement, and elevate the #CustomerExperience.

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China is one of the strongest and most dynamic economies of the world. And many overseas businesses want to tap into the #Chinese market.

If you want to expand your business beyond your domestic borders, the Chinese market may be a great choice, especially for these industries: https://buff.ly/3zILQKI

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• Partner with an #outsourcing company with a local office in #China (and Taiwan and the Philippines where the Chinese language is also spoken): https://buff.ly/3zS0Vtw

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From program planning and launch to daily operations, the Workforce Management team is responsible for keeping your program sufficiently staffed during every shift. They ensure optimal productivity with data-based capacity planning, agent scheduling, and compensation for agent shrinkage.

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Learn more:
• Minimizing Call Center Shrinkage to Boost Productivity: https://buff.ly/3JLFi2c

• Call Center Workforce Forecasting for Customer Satisfaction: https://buff.ly/3Qjj8Hd

• 5 Benefits of Workforce Management Tools for Call Centers: https://buff.ly/3zNSJu0

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