Open Access BPO Now ISO-Certified for Information Security

JV Razal Published on July 11, 2024

Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence.

Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services.

Open Access BPO Information Security management-ISO/IEC 27001:2022 Standard Certification Logo

This certifies that the company meets the rigorous information security management standards of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).

Open Access BPO’s Information Security and Compliance Manager Melo Lim says the certificate covers the company’s Makati and Davao offices and is valid until 2027. It assures Open Access BPO clients that the company upholds best practices in safeguarding the security and integrity of their data.

Lim stated that the preparation took nearly a year. In addition to enhancing information, cloud, and physical security, Open Access BPO made various other improvements to its processes to secure the certification.

Clear policies from other departments, such as Human Resources, and improvements in the Systems Development Life Cycle helped ensure compliance.

Typically, the certification assessment process takes one to two years to complete. Yet, with the noted enhancements, the company cleared internal and external audits in three months.

This ISO Certification highlights Open Access BPO’s continuous dedication to providing high-quality, highly secure services for its partners and their customers.

In addition, Open Access BPO complies with the General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI DSS), and System and Organization Controls (SOC2) Type II, and Health Insurance and Accountability Act (HIPAA).

About Open Access BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

The company extends its expertise to growing enterprises and established global brands from its operations facilities in Makati and Davao in the Philippines; Taipei, Taiwan; and Xiamen, China. Its multicultural workforce provides a wide range of outsourcing solutions, including multilingual customer support and content moderation in more than 30 languages.
 
 

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JV is an experienced content specialist having written in both media intelligence and SEO industries, with a particular focus on interactive media and esports. He now takes his writing chops to create blogs related to Open Access BPO's services, culture, and events.
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Open Access BPO 2 days ago
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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 6 days ago
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Open Access BPO 16 days ago
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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 16 days ago
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Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

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