Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages. Benefits of nearshoring Most businesses resort to nearshoring […]
A chart recently published by market research firm GlobalWebIndex shows the declining use of desktops and laptops for e-commerce activities in favor of handheld devices. The same turndown and upturn will likely reflect in the digital marketing budgets of big companies this year. GlobalWebIndex said that although bulkier devices stay as leading access points, smartphones […]
With barely two years until the free market trade agreement takes effect, various industries—from agriculture to the call center sector—in the Philippines are gearing up to stay afloat in the Southeast Asian economic arena. Along with the Philippines, the nine other members of the Association of Southeast Asian Nations (ASEAN) are likewise readying for the […]
As the telco industry faces challenges from new competitions and customer demands, companies continue to look for ways to address their local problems outside their own soil. And outsourcing telecommunications services to a call center in the Philippines is one of the ways telcos use to withstand the pressure.
Finnish business delegates, who recently visited the country, expressed interest in Philippine call center investments among other business deals with various local industries.
Making cold calls lets you foster relationships with your clients, but does your company have the selling expertise or the time to develop and implement cold calling strategies? Almost every call center, particularly those in the Philippines, offers cold calling services (unscheduled calls to prospective clients) along with their telemarketing services. Telemarketers there have continuous […]
Online job portal Jobstreet released its 2014 Annual Salary Report, which includes call centers in the Philippines in the list of highest-paying industries. The business process outsourcing (BPO) industry ranked fourth in the top 10 payers list under the junior executive and supervisor categories while it placed sixth in the list of ten industries that […]
Outsourcing to multilingual call centers in the Philippines has become a critical business strategy for their ability to bridge the gap between brands and their international clientele. These centers hire customer experience agents who speak the same language as their customers, ensuring effective communication and better customer service. However, catering to consumers from different parts […]
In a previous post, we named and refuted three outsourcing misconceptions to accordingly guide businesses about what they should and should not expect from an outsourcing contract with a Philippine call center. But since business process outsourcing (BPO) is a continuously expanding industry, new myths are born with each evolution the industry goes through. What […]