Call center in the Philippines: The country’s weapon in the free market

OABPO Blog Team Published on February 10, 2014

Call-center-in-the-Philippines

With barely two years until the free market trade agreement takes effect, various industries—from agriculture to the call center sector—in the Philippines are gearing up to stay afloat in the Southeast Asian economic arena.

Along with the Philippines, the nine other members of the Association of Southeast Asian Nations (ASEAN) are likewise readying for the imminent integration of products, services, capital, and manpower across national borders, a free movement similar to that implemented in the European Community. Embracing the laissez-faire environment, the region will no longer go by its former name and will therefore be known as the ASEAN Economic Community or AEC on the first day of 2015.

Call-center-in-the-Philippines---

In this trade setting, businesses will have an unrestricted access to 10 markets populated by 609 million Asians. In exchange for this, however, some service providers and manufacturers that have previously enjoyed trade protection may now have to fend for themselves against foreign competition.

Indeed, the free market will prove to be beneficial to some while detrimental to others, but each country has a fighting chance in surviving the new economic order. Every ASEAN member has shaped itself to be a leader in specific industries. For one, Thailand will top the auto manufacturing realm while Singapore will reign in banking, and Malaysia will lead the rubber niche. The Philippines, on the other hand, will dominate the Asian business process outsourcing (BPO) industry.

Inevitably, however, some industries would be toppled by others. The Philippine agricultural goods, for example, would prove to be no match against the harvest made by Indonesia, Thailand, and Vietnam. Considering that 30% of the Philippine population relies on agriculture for their livelihood, the change could have potentially devastating effects to the country such as food price increase and defeat of small farmers against giant farms.

How the Philippines is preparing

Foreign businesses outsourcing to any call center in the Philippines could serve as the nation’s lifebuoy amid the possible economic surge, especially now that the country is being established as the ASEAN center for BPO and human resource training.

Call-center-in-the-Philippines----

Apart from international aid, local businesses that are accustomed to catering to massive consumer populations in and out of the archipelago could give the country a sturdy position in the foreign competition. Together with government initiatives, they promise survival to the Filipino entrepreneur.

In as early as 2010, the administration has been prepping the local trade industry for the shift by conducting seminars that educate businesses about the free market. The seminar, called Doing Business in Free Trade Areas or DBFTA, is still ongoing in different regional locations with lectures varying from issue to issue and catering to each trade sector.

One more important preparation is the Industry Development Program or IDP, which hones local manufacturers into internationally competitive producers. The program encourages 30 industries, led by BPO, to chart their own maps towards ASEAN success.

With how it is armoring itself for the big market, it seems that the Philippines has learned its lesson after witnessing defeat in the 1995 venture of entering the World Trade Organization. The stakes are high, so Philippine manufacturers and service providers would definitely battle head on to not let history repeat itself.

Open Access BPO grew from a telemarketing startup to an all-around outsourcing firm that provides its clients voice and non-voice solutions including web development and rich media development.

Join us on facebook
Open Access BPO 8 hours ago
Customers are more likely to stay loyal to brands that build meaningful ties with them. This entails conversational interactions.

If your agents are still not adopting a humanized tone, you need to update your #CustomerService strategy: https://buff.ly/4a5p4NU

----------
Supercharge #CustomerExperience with our skilled teams, hyper-customized ops strategies, training programs, and optimized tech tools: https://buff.ly/3IVyWhl

#WeSpeakYourLanguage
#CustomerSupport #CX
#CSat #CustomerSatisfaction
Open Access BPO 12 hours ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

𝗕𝘂𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿𝗲𝗱 𝘄𝗵𝗶𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?
Find out here: https://buff.ly/43wVUVA

----------
Partner with a multilingual #CX expert for an unforgettable #CustomerExperience:
https://buff.ly/49agL27

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerService #CallCenters
Open Access BPO Yesterday
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
• devise better marketing strategies;
• grow your demographic; and
• increase your revenues.

Here are 5 methods that can help your business have better knowledge of your customers' needs: https://buff.ly/3IWIQPC

----------
Partner only with an outsourcer with the expertise, resources, and manpower your brand needs: https://buff.ly/3PG8V9v

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/3PzDMVm

----------
Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/49cyrdm

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
https://buff.ly/3TSCwPJ

----------
Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

Contact us today and let our program developers know what your goals are, and we’ll help you get there: https://buff.ly/499VtSb

#WeSpeakYourLanguage
#CustomerSupport #CallCenters
#CX #oustourcing #recruitment
Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
https://buff.ly/4962400

----------
Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

#WeSpeakYourLanguage
#CSat #CustomerSupport
Open Access BPO