What are the important things to know about nearshore outsourcing?

What are the important things to know about nearshore outsourcing?

OABPO Blog Team Published on February 11, 2014

Outsourcing
Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages.

Benefits of nearshoring

Outsourcing-

Most businesses resort to nearshoring to benefit from the destination’s affinity with the source country, and not mainly to save travel and communication costs.

Let’s say you’re a company based in Argentina that caters to Spanish-speaking customers across South America. You want to engage with your consumers better through phone-based customer service, but you don t find your local labor force fit for the services you want to carry out. You may consider outsourcing to a South Asian location, but you’re afraid that the people there won’t be able to connect with your Latin American market. What should you do then? Find a neighbor country whose workforce also speaks your language and lives your culture, perhaps Costa Rica or Chile.

If your business’ main concern is quality monitoring and accessibility of the outsourced services, your answer still lies in nearshoring. Some tasks, particularly those in the production industry, need to be closely supervised for quality assurance, so overseas operation may not be the best choice. In cases like this, it would be more ideal to farm out to a nation that’s just a border away from your headquarters. This way, you can travel between two locations or communicate with your outsourced staff with greater ease at lower costs.

Where to nearshore?

In determining the right nearshore destination, you should first list down what you need from an outsourcing firm and what your choices can offer you.

If you don t want time zones to cause conflict between your staff’s availability and your customers’ needs, then operate in a zone where your market concentrates. And if you want to have a central location instead of setting up various offices across different regions, then outsource to a geographically accessible multilingual call center that delivers voice services in the languages that your consumers speak.

As with any type of outsourcing venture, there are many important things to consider before you enter a nearshoring deal. Take a closer look at your prospects to ensure that they would not just bridge geographic distances but the quality, language, and culture gaps as well.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO4 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

Read more: https://zcu.io/4dWY

#WeSpeakYourLanguage #BusinessContinuity