What are the important things to know about nearshore outsourcing?

What are the important things to know about nearshore outsourcing?

OABPO Blog Team Published on February 11, 2014

Outsourcing
Nearshoring is an outsourcing model where a business sends tasks to a third party firm operating in a neighboring country. From the name itself, you can tell that this model highly considers the proximity of the outsourcing destination to harness the location’s lingual, geographical, and cultural advantages.

Benefits of nearshoring

Outsourcing-

Most businesses resort to nearshoring to benefit from the destination’s affinity with the source country, and not mainly to save travel and communication costs.

Let’s say you’re a company based in Argentina that caters to Spanish-speaking customers across South America. You want to engage with your consumers better through phone-based customer service, but you don t find your local labor force fit for the services you want to carry out. You may consider outsourcing to a South Asian location, but you’re afraid that the people there won’t be able to connect with your Latin American market. What should you do then? Find a neighbor country whose workforce also speaks your language and lives your culture, perhaps Costa Rica or Chile.

If your business’ main concern is quality monitoring and accessibility of the outsourced services, your answer still lies in nearshoring. Some tasks, particularly those in the production industry, need to be closely supervised for quality assurance, so overseas operation may not be the best choice. In cases like this, it would be more ideal to farm out to a nation that’s just a border away from your headquarters. This way, you can travel between two locations or communicate with your outsourced staff with greater ease at lower costs.

Where to nearshore?

In determining the right nearshore destination, you should first list down what you need from an outsourcing firm and what your choices can offer you.

If you don t want time zones to cause conflict between your staff’s availability and your customers’ needs, then operate in a zone where your market concentrates. And if you want to have a central location instead of setting up various offices across different regions, then outsource to a geographically accessible multilingual call center that delivers voice services in the languages that your consumers speak.

As with any type of outsourcing venture, there are many important things to consider before you enter a nearshoring deal. Take a closer look at your prospects to ensure that they would not just bridge geographic distances but the quality, language, and culture gaps as well.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO14 hours ago
With the #ecommerce holiday shopping rush comes the armies of customers with their purchases and inquiries.
In the middle of all this, your brand needs to make both them and your team happy.

Here's how you can strike the right balance between ๐—น๐—ฒ๐˜๐˜๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ฒ๐—ป๐—ท๐—ผ๐˜† ๐˜๐—ต๐—ฒ ๐—ต๐—ผ๐—น๐—ถ๐—ฑ๐—ฎ๐˜†๐˜€ and ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—บ๐—ผ๐˜€๐˜ ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€: https://buff.ly/3ur1Q1o

----------
Ensure your customers' needs are met with a trusted #CustomerService expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
CustomerService #CustomerExperience
Open Access BPO
Open Access BPO15 hours ago
Failing to meet customer expectations may be your goal, but there are unforeseen and unavoidable instances that cause you to fail.

Here are 4 basic steps of a business #CustomerSupport strategy when facing mishaps: https://buff.ly/3iDVQQr

----------
Start your journey to a better #CX with a #CusomerExperience expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
As much as your brand wants to give your customers a great experience, there are times when you really have to say no to their requests. For #CallCenter agents who are trained to always delight the customer, having to say "no" can be difficult.

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://buff.ly/3VuHqR6

----------
Choose an #outsourcing company that values customer service and brand retention: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CallCenterTips
Open Access BPO
Open Access BPO3 days ago
The holiday season is one of the busiest times for most businesses and deal-seeking consumers.

Between the onslaught of online shoppers, the potential issues you might run into, and possible internal concerns, is your brand ready to handle the holiday rush?

Here's how outsourcing can ensure a satisfying #CustomerExperience during the holidays: https://buff.ly/3XTgDzB

-
-
โ€ข How a 24/7 Call Center Handles a High Call Volume During the Holidays
https://buff.ly/3B9bkCq

โ€ข Outsourcing to Beat the eCommerce Holiday Shopping Rush
https://buff.ly/3FqlDEC

โ€ข UI Tune-Up: A Customer Service Must-Do for the Holidays
https://buff.ly/3XYPiMj

โ€ข 5 Ways to Boost Customer Satisfaction This Holiday Season
https://buff.ly/3FooIoE

โ€ข 4 Major Flops that Could Happen Over the Holidays
https://buff.ly/3FmdfWL

โ€ข How Can Philippine Call Centers Motivate Agents After the Holidays?
https://buff.ly/3XOlmmd

โ€ข Top Five Business Tasks To Outsource During The Holiday Season | via Forbes
https://buff.ly/3B9bkSW

----------
Partner with a #multilingual #CX expert trusted by global brands for their 24/7 support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ecommerce #OnllineRetail
#OnlineShopping #HolidayShopping
#CustomerSupport #CustomerService
Open Access BPO
Open Access BPO1 week ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happyโ€”and keeping them that wayโ€”has become an even more demanding task: https://buff.ly/3APNZFN

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO
Open Access BPO2 weeks ago
#BlackFriday and #CyberMonday are the biggest holiday shopping events in the US, with millions of consumers eagerly waiting to snatch up season-exclusive discounts and special deals.

To provide the best #OnlineShopping experience possible, #ecommerce brands and their outsourced support teams spend months devising #CustomerSupport strategies.

Here are a few notable stats about these shopping holidays.

#WeSpeakYourLanguage
Open Access BPO